Pharmacy Operations Supervisor - Freedom Fertility - Newburyport, MA or Arizona

Cigna Healthcare•Newburyport, AZ

1d•$51,600 - $86,000

About The Position

Freedom Fertility Pharmacy, a division of Evernorth Health Services and The Cigna Group, is seeking a Pharmacy Operations Supervisor to lead a front-end Pharmacy Technician team. The supervisor oversees order processing, claims resolution, and timely medication shipment while ensuring exceptional service, regulatory compliance, and consistent operational results. The role combines operational leadership, employee development, quality oversight, workflow management, and continuous improvement. The supervisor manages daily staffing, schedules, and team priorities; trains and coaches employees; monitors performance and quality; and works with patients, insurance companies, and internal departments to address complex service and claims issues. The role also identifies operational challenges and contributes to process improvements. The employee must reside in Newburyport, Massachusetts, or Arizona. The role follows a rotating weekly schedule, with four days from 9:00 AM to 5:30 PM and one day from 12:30 PM to 9:00 PM, plus rotating weekend coverage approximately every 12 weeks. For occasional or permanent work from home, internet service must be cable broadband or fiber optic with at least 10 Mbps download and 5 Mbps upload. The anticipated annual salary is $51,600–$86,000, depending on relevant factors including experience and geographic location, with anticipated eligibility for an annual bonus plan.

Requirements

Associate’s degree in business, healthcare administration, or a related field, or an equivalent combination of education and relevant pharmacy operations experience.
Experience leading, training, or supervising employees in a pharmacy or other process-driven operations environment.
MA or AZ state Pharmacy Technician license, certification, and/or registration as required by applicable state laws.
Computer proficiency in Microsoft Office, internet applications, email, and basic Excel functions.
Excellent verbal, written, and telephone communication skills.
Strong attention to detail, accuracy, and quality.
Strong organizational and prioritization skills, with the ability to manage competing demands and follow through on commitments.
Experience applying basic math skills to dosing calculations.
Demonstrated leadership skills, including developing and supporting team members.
Advanced problem-solving skills and cross-departmental collaboration to develop solutions to complex issues.
Ability to adapt to a dynamic work environment and make decisions independently.
Demonstrated ability to handle difficult conversations professionally.
Ability to work a flexible schedule to support operational hours.
Must reside in Newburyport, MA, or Arizona.
If working from home occasionally or permanently, must obtain internet service through a cable broadband or fiber optic provider with speeds of at least 10 Mbps download and 5 Mbps upload.

Nice To Haves

Bachelor’s degree in business, healthcare administration, or a related field.
Relevant pharmacy dispensing experience is strongly preferred.

Responsibilities

Lead daily team operations, coordinate staffing and schedules, and direct workflow and project assignments to complete routine work and priorities.
Communicate operational updates, reinforce expectations, and support changes to systems, processes, and procedures.
Monitor team and individual performance against quality, productivity, and customer service standards.
Ensure the team follows Standard Operating Procedures and applicable regulatory requirements, company policies, and patient privacy and confidentiality standards.
Provide employee orientation, training, coaching, and feedback; ensure required training is completed and employees demonstrate competency in assigned workflows.
Participate in hiring, conduct performance reviews, and address attendance and performance concerns in partnership with management and Employee Relations.
Promote a positive, collaborative team environment and encourage sharing best practices.
Review and resolve complex customer service and claims issues escalated beyond Call Center staff, interacting and negotiating with affected parties as needed.
Collaborate with patients, insurance companies, and internal departments to resolve order-processing issues and support timely medication shipment.
Identify and escalate operational risks, quality concerns, and system issues, and coordinate resolution with appropriate partners.
Assist in developing programs and implementing process improvements to enhance efficiency and internal and external customer service.