Supervisor, Pharmacy Operations
About The Position
The Supervisor, Pharmacy Operations provides leadership, support, and supervision to Pharmacy Technician and Fulfillment teams, ensuring daily activities proceed smoothly and that performance metrics, workload deliverables, and customer service meet the needs of a high-touch business model. The role supports pharmacy operations and works collaboratively with other teams to provide a seamless experience for patients and physicians. The supervisor oversees workflow, staffing, coaching, training, scheduling, attendance, and performance reviews. They address operational challenges with internal teams, monitor compliance with corporate policies, pharmacy law, and HIPAA, and provide management with updates on key performance metrics. The role also requires completion of role-based training, certifications, and competency assessments.
Requirements
- Meet Pharmacy Technician licensure and certification requirements by the start date in accordance with the Illinois Pharmacy Practice Act.
- A minimum of 3–5 years of experience in a healthcare provider, PBM, specialty pharmacy, or retail/mail-order pharmacy setting.
- Knowledge of applicable regulations and standards, including HIPAA, Fraud, Waste and Abuse, and pharmacy law affecting pharmaceutical products, such as CFR 210/211 and cGMP.
- Strong organizational and time-management skills.
- Strong problem-solving skills, including the ability to manage multiple priorities and meet associated timelines.
- Effective written and oral communication skills and the ability to interact with all levels of the organization.
- Effectiveness in building and maintaining professional business relationships that positively impact culture and demonstrate AbbVie Leadership attributes.
- Ability to work the hours required to meet business needs.
Nice To Haves
- Bachelor’s degree in health sciences or business; equivalent experience will be considered.
- Familiarity with medical-record handling and documentation, medical and pharmacy benefit insurance, high-quality customer service, and online verification systems, or similar experience.
- 1–2 years of supervisory experience.
Responsibilities
- Provide daily oversight and management of Pharmacy Technician and Fulfillment teams.
- Monitor workflow and adjust workload and staffing to ensure activities are completed efficiently and on time.
- Coach team members on monitored calls and reviewed cases for accuracy, policy adherence, and excellent customer service.
- Provide additional coaching and training, and meet regularly with direct reports to discuss performance and progress against goals.
- Perform administrative tasks, including work-hour scheduling, attendance monitoring and counseling, and performance reviews.
- Work with direct staff and internal functional areas to resolve operational and functional issues and support high-quality patient service.
- Identify individual training needs and provide continuing education.
- Monitor adherence to corporate, division, and departmental procedures and policies, as well as pharmacy law and HIPAA guidelines.
- Provide management with status updates on key performance metrics.
- Collaborate with functional areas to support customer service and seamless referral processing.
- Complete additional tasks and projects as directed by management.
- Complete role-based training requirements, including certifications and competency assessments, before the training period concludes.
- Maintain a work environment that upholds privacy standards required by law and AbbVie.
Benefits
- Paid time off, including vacation, holidays, and sick time.
- Medical, dental, and vision insurance for eligible employees.
- 401(k) for eligible employees.
- Eligibility to participate in short-term incentive programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
