Supervisor - Pharmacy Operations- Pharmacist

Fuze Health•Colorado Springs, TX

2d•$128,000 - $160,000•Remote

About The Position

The Patient Care experience is an essential part of our mission to build the pharmacy of the future. Our Care Operations team goes above and beyond for our partners and patients by combining the personalized care of a neighborhood pharmacy with the speed and innovation of a technology-enabled healthcare organization. The Care Supervisor, Pharmacist leads a team of Remote Pharmacists responsible for delivering high-quality pharmacy services, including remote prescription verification, patient consultations, and other clinical pharmacy operations. This role is accountable for the day-to-day performance of the Remote Pharmacist team, including service levels, productivity, quality, staffing, and the overall patient experience. The Care Supervisor will use operational data and performance trends to identify opportunities, drive process improvements, and ensure the team is appropriately staffed to meet patient demand. In partnership with other Care leaders, this role will develop and execute training and quality assurance programs, establish clear performance expectations, and provide ongoing coaching and development to direct reports. This role will also collaborate cross-functionally with Pharmacy Operations, Product, Workforce Management, and other partners to improve workflows and support changes to the patient care experience. The ideal candidate is a hands-on people leader who is comfortable operating in a fast-paced environment, uses data to make decisions, and can balance operational performance with patient safety and regulatory compliance. The Care Supervisor will also maintain proficiency in frontline pharmacy workflows, including remote prescription verification, patient consultations, and clinical operations, and step into frontline work as needed to support service levels and operational coverage.

Requirements

Active, clear, and unrestricted Pharmacist license in your state of residence; Registered Pharmacist in good standing with the applicable Board of Pharmacy
4+ years experience working in a high volume pharmacy
2+ years of experience in a supervisory or leadership role
Experience directly managing, coaching, and developing a team, including setting performance expectations and providing ongoing performance feedback
Experience working in pharmacy operations, including prescription verification, patient consultations, and clinical pharmacy workflows
Demonstrated ability to use operational data and performance metrics to identify trends, manage performance, and drive improvements
Exceptional written and verbal communication, organizational, and problem-solving skills
Ability to effectively prioritize and lead in a fast-paced, high-volume operational environment
Strong understanding of pharmacy regulations, patient safety requirements, and compliance standards
Doctor of Pharmacy (PharmD) degree from an accredited school of pharmacy.
Active pharmacist license in good standing in the United States.

Nice To Haves

Multi-State Licensure
Experience leading or supervising pharmacists in a remote or centralized pharmacy operations environment
Experience using lean, Kaizen, or similar continuous improvement methodologies
Proficiency in project management tools within G-suite, JIRA, and data analysis tools such as Looker to independently build and interpret reports to drive decision making . Proficiency with pharmacy operations systems and tools, including Dialpad, Alto OS, Aspect, and Veriato.
Experience using data and reporting tools, such as Looker, to monitor operational performance and identify opportunities for improvement
Experience leading operational change, process improvement initiatives, or implementation of new pharmacy workflows and technology
Experience working cross-functionally with teams such as Product, Engineering, Workforce Management, Compliance, and other Pharmacy Operations teams

Responsibilities

Lead, supervise, and mentor a team of Remote Pharmacists responsible for remote prescription verification, patient consultations, and other clinical pharmacy operations. Build a collaborative, accountable, and high-performing team while supporting the ongoing growth and development of your direct reports.
Oversee day-to-day team performance across service levels, productivity, quality, and patient experience. Establish clear performance expectations, monitor results, and take action to address performance gaps and operational needs.
Develop and maintain reporting and performance visibility for Remote Pharmacist operations. Use data and operational trends to identify opportunities, inform decisions, and drive improvements in team performance and workflows.
Forecast staffing needs based on prescription volume, patient demand, and operational requirements. Partner with Workforce Management and Care leadership to maintain appropriate coverage and effectively respond to changing business needs.
Partner with Care leaders to develop and execute training and quality assurance programs that support consistent, high-quality pharmacy operations, patient safety, and regulatory compliance.
Support the implementation of new workflows, tools, programs, and operational changes. Translate changes into clear expectations for the team and help ensure successful adoption and execution.
Develop strong proficiency across the systems and tools supporting Remote Pharmacy Operations, including Dialpad, Alto OS, Aspect, and Veriato. Use this knowledge to monitor and optimize team performance, troubleshoot operational issues, and identify opportunities to improve workflows.
Maintain proficiency in frontline pharmacy workflows, including remote prescription verification, patient consultations, and clinical operations. Step into frontline work and participate in operational coverage rotations as needed to support service levels and patient demand.
Ensure team operations adhere to applicable local, state, and federal pharmacy regulations, as well as company policies and procedures.
Serve as a point of escalation for complex patient, provider, clinical, and operational issues, partnering with appropriate teams to drive timely resolution.