Pharmacy Nurse Account Manager

Guardian Pharmacy Services Management•Ankeny, IA

5d•Onsite

About The Position

The Pharmacy Nurse Account Manager proactively identifies and meets the needs of potential and current clients to support customer satisfaction and retention. This role serves as the main contact for assigned accounts, builds trusted client relationships, provides clinical and regulatory expertise, and works with pharmacy operations to resolve service issues. The position also supports client onboarding, staff education, nurse consulting, business reviews, local marketing, and business development. The role routinely travels within its assigned territory and includes desk work in an office environment. The schedule is Monday through Friday, day shift, with flexible hours.

Requirements

Nursing degree (LPN) required.
Active state nursing license required.
Valid driver’s license and clean driving record required.
At least 3 years of related experience.
Advanced computer skills, including Excel, Word, and PowerPoint.
Ability to work independently and meet deadlines.
Ability to solve problems with minimal direction.
Strong attention to detail and accuracy.
Ability to manage multiple tasks in a fast-paced, team-oriented environment while adhering to strict deadlines.
Quality-minded approach, including motivation to identify errors and inquire about inaccuracies.
Ability to travel routinely within the assigned territory, predominantly by ground, within a state or multi-state area based on client territory and business needs.
Ability to interact effectively with others in an office environment, manage conflict, and handle stressful situations and deadlines.

Nice To Haves

Experience working in long-term care pharmacy and/or an institutional patient-care setting, such as assisted living or a skilled nursing home, is preferred.

Responsibilities

Serve as the main point of contact for assigned accounts and understand clients’ current needs, pain points, and future needs.
Collaborate proactively with clients to provide support and solutions that ensure quality care.
Work with pharmacy operations to address and resolve service-related issues promptly.
Manage client expectations and communicate status updates during issue resolution.
Build strong working relationships and client trust through service, support, and expertise.
Serve as the liaison and quality-assurance contact during new client onboarding to support seamless service.
Assist with onboarding activities, including data collection and eMAR support.
Conduct on-site in-services and clinical education for client staff on survey processes, medication administration, risk management, and performance improvement.
Provide nurse consulting services, including vaccine clinics, quality-assurance audits, and clinical and regulatory support.
Prepare and deliver business reviews with facility management, reviewing deliverables and presenting value-added services.
Manage client information and document activities, tasks, and contacts in the SalesForce CRM system.
Support and participate in local marketing initiatives to build relationships, increase brand awareness, and assist business development.
Maintain expertise in pharmacy industry standards of practice, regulations, and clinical skills needed to support clients.
Perform other essential duties as assigned.

Benefits

Competitive pay
401(k) with company match
Medical, dental, and vision benefits for full-time employees working 30 or more hours per week
Health Savings Accounts and Flexible Spending Accounts
Company-paid basic life and Accidental Death & Dismemberment insurance
Company-paid long-term disability and optional short-term disability
Voluntary employee and dependent life, accident, and critical illness coverage
Dependent Care Flexible Spending Accounts
Employee Assistance Program (EAP)
Guardian Angels employee assistance fund
Paid holidays and sick days
Vacation benefits based on years of service