Nurse Account Manager - LPN - Pharmacy
About The Position
Guardian Pharmacy of Kentucky is hiring a Nurse Account Manager to support its clients in Lexington and the assigned territory. The role proactively identifies and meets the needs of current and potential clients to support customer satisfaction and retention. The Nurse Account Manager serves as the primary client contact for issue resolution, clinical and regulatory expertise, and client staff training, while working closely with pharmacy operations to deliver quality care and resolve service issues. The position is hybrid, with at least two weeks of on-site training followed by field training. It requires routine travel within the assigned territory, predominantly by ground, and flexibility to handle emergency weekend calls if needed. The role may involve limited night and weekend work, flexible hours, desk work in an office, and interaction with clients and colleagues in a collaborative environment. Compensation is $80,000. Guardian Pharmacy provides customized, technology-enabled medication management services for healthcare organizations serving seniors and people with complex care needs. The company describes its workplace as fast-paced, diverse, and inclusive, and offers opportunities for career growth.
Requirements
- Nursing degree as a Licensed Practical Nurse (LPN).
- Active state nursing license.
- Valid driver’s license and clean driving record.
- At least 3 years of related experience.
- Advanced computer skills, including Excel, Word, and PowerPoint.
- Ability to work independently and meet deadlines.
- Ability to solve problems with minimal direction.
- Strong attention to detail and accuracy.
- Ability to manage multiple tasks simultaneously in a fast-paced, team-oriented environment while adhering to strict deadlines.
- Quality-minded approach, including motivation to identify errors and investigate inaccuracies.
- Ability to travel routinely within the assigned territory, predominantly by ground.
- Ability to work flexible hours and handle emergency weekend calls if needed.
- Ability to interact effectively with others in an office environment, manage conflict, and handle stressful situations and deadlines.
Nice To Haves
- Experience working in a long-term care pharmacy or institutional patient-care setting, such as assisted living or a skilled nursing home.
Responsibilities
- Serve as the main point of contact for assigned accounts and understand clients’ current needs, pain points, and future needs.
- Collaborate proactively with clients to provide support and solutions that ensure quality care.
- Work with pharmacy operations to address and resolve service-related issues in a timely manner.
- Manage client expectations and communicate relevant status updates during issue resolution.
- Build and maintain strong client relationships by delivering service, support, and expertise.
- Serve as the liaison and quality assurance contact during new-client onboarding to help ensure seamless service.
- Assist with onboarding activities, including data collection and eMAR support.
- Conduct on-site in-services and clinical education for client staff on survey processes, medication administration, risk management, and performance improvement.
- Provide nurse consulting services, including vaccine clinics, quality assurance audits, and clinical and regulatory support.
- Prepare and present business reviews with facility management, reviewing business deliverables and value-added services.
- Document and manage the client base in Salesforce CRM, including tracking client activities, tasks, and contacts.
- Support and participate in local marketing initiatives to build relationships, increase brand awareness, and assist business development.
- Maintain expertise in pharmacy practice standards, regulations, and clinical skills needed to support clients.
- Perform other essential functions and duties as assigned.
Benefits
- Competitive pay
- 401(k) with company match
- Medical, dental, and vision benefits for eligible full-time employees working 30 or more hours per week
- Health Savings Accounts and Flexible Spending Accounts
- Company-paid basic life and Accidental Death & Dismemberment insurance
- Company-paid long-term disability and optional short-term disability
- Voluntary employee and dependent life, accident, and critical illness insurance
- Dependent Care Flexible Spending Accounts
- Employee Assistance Program
- Guardian Angels employee assistance fund
- Paid holidays and sick days
- Vacation benefits based on years of service
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
