Nurse Account Manager - LPN - Pharmacy
About The Position
Guardian Pharmacy of Kentucky is seeking a Nurse Account Manager to support its pharmacy clients in Lexington, Kentucky. The role proactively identifies and meets the needs of potential and current clients to support customer satisfaction and retention. The Nurse Account Manager serves as the primary contact for assigned accounts, resolving issues and providing clinical and regulatory expertise, staff training, and consulting services. The position is hybrid, with at least two weeks of on-site training followed by field training. It requires routine travel within the assigned territory, primarily by ground transportation. The schedule is flexible, but the employee must be able to handle emergency weekend calls when needed and be available for limited night and weekend work. Compensation is $80,000.
Requirements
- Nursing degree as a Licensed Practical Nurse (LPN).
- Active state nursing license.
- Valid driver's license and clean driving record.
- At least 3 years of related experience.
- Advanced computer skills, including Excel, Word, and PowerPoint.
- Ability to work independently and meet deadlines.
- Ability to solve problems with minimal direction.
- Strong attention to detail and accuracy.
- Ability to manage multiple tasks in a fast-paced, team-oriented environment while adhering to strict deadlines.
- Quality-minded approach, including seeking out errors and investigating inaccuracies.
- Ability to travel routinely within an assigned territory, primarily by ground travel.
- Ability to work flexible hours and handle emergency weekend calls when needed, with limited night and weekend work.
Nice To Haves
- Experience in long-term care pharmacy and/or an institutional patient-care setting, such as assisted living or a skilled nursing home.
Responsibilities
- Serve as the main contact for assigned accounts, understand client needs and pain points, and collaborate with clients to provide support and solutions that ensure quality care.
- Work with pharmacy operations to resolve service-related issues promptly and communicate status and updates to clients.
- Build and maintain trusted working relationships with clients through service, support, and expertise.
- Serve as a liaison and quality-assurance contact during new-client onboarding, including assisting with data collection and eMAR support.
- Conduct on-site in-services and clinical education for client staff on survey processes, medication administration, risk management, and performance improvement.
- Provide nurse consulting services, including vaccine clinics, quality-assurance audits, and clinical and regulatory support.
- Prepare and deliver business reviews with facility management, reviewing deliverables and presenting value-added services.
- Document and manage client activity, tasks, and contacts in the SalesForce CRM system.
- Support and participate in local marketing initiatives, relationship building, brand awareness, and business development.
- Maintain expertise in pharmacy industry standards of practice, regulations, and clinical skills needed to support clients.
- Perform other assigned essential functions and duties.
Benefits
- 401(k) with company match
- Medical, dental, and vision insurance for eligible full-time employees working 30 or more hours per week
- Health Savings Accounts and Flexible Spending Accounts
- Company-paid basic life and accidental death and dismemberment insurance
- Company-paid long-term disability and optional short-term disability
- Voluntary employee and dependent life, accident, and critical illness coverage
- Dependent Care Flexible Spending Accounts
- Employee Assistance Program
- Employee assistance fund (Guardian Angels)
- Paid holidays and sick days
- Vacation benefits based on years of service
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
