Pharmacy Nurse Account Manager

Guardian Pharmacy•Ankeny, IA

7d•Onsite

About The Position

The Nurse Account Manager proactively identifies and meets the needs of potential and current clients to ensure customer satisfaction and retention. The role builds and maintains client relationships, serves as the primary contact for issue resolution, provides clinical and regulatory expertise, and conducts staff training. The position supports long-term care pharmacy clients through account management, onboarding, clinical education, consulting, quality assurance, business reviews, and local marketing activities.

Requirements

Nursing degree (LPN) required.
Active state nursing license required.
Valid driver’s license and clean driving record.
Three or more years of related experience.
Advanced computer skills, including Excel, Word, and PowerPoint.
Ability to work independently and meet deadlines.
Ability to solve problems with minimal direction.
Strong attention to detail and accuracy.
Ability to manage multiple tasks simultaneously in a fast-paced, team-oriented environment while adhering to strict deadlines.
Quality-minded approach, including willingness to seek out errors and question inaccuracies.
Ability to work flexible hours.
Ability to travel routinely within the assigned territory, predominantly by ground, in-state or across a multi-state area according to client territory and business needs.
Ability to interact effectively with others in an office environment, manage conflict, and handle stressful situations and deadlines.

Nice To Haves

Experience working in long-term care pharmacy and/or an institutional patient care setting, such as assisted living or a skilled nursing home.

Responsibilities

Serve as the main contact for assigned accounts, understand clients’ current and future needs and pain points, and collaborate with clients to provide support and solutions that ensure quality care.
Work with pharmacy operations to address and resolve service-related issues promptly; manage client expectations and communicate updates through resolution.
Build trusted working relationships with clients by providing exceptional service, support, and expertise.
Serve as liaison and quality assurance contact during new-client onboarding, including supporting data collection and eMAR activities.
Conduct on-site in-services and clinical education for client staff on survey processes, medication administration, risk management, and performance improvement.
Provide nurse consulting services, including vaccine clinics, quality assurance audits, and clinical and regulatory support.
Prepare and deliver business reviews with facility management, reviewing deliverables and presenting value-added services.
Document and manage client activity, tasks, and contacts in the SalesForce CRM system.
Support and participate in local marketing initiatives to build relationships, enhance brand awareness, and assist business development.
Maintain expertise in pharmacy industry standards of practice, regulations, and clinical skills needed to support clients.
Perform other essential functions and duties as assigned.

Benefits

Competitive pay.
401(k) with company match.
Medical, dental, and vision benefits for full-time employees working 30 or more hours per week.
Health Savings Accounts and Flexible Spending Accounts.
Company-paid basic life and Accidental Death & Dismemberment coverage.
Company-paid long-term disability and optional short-term disability.
Voluntary employee and dependent life, accident, and critical illness coverage.
Dependent Care Flexible Spending Accounts.
Employee Assistance Program.
Guardian Angels employee assistance fund.
Paid holidays and sick days.
Vacation benefits based on years of service.