Account Manager/Nurse Consultant
About The Position
The Account Manager/Nurse Consultant manages relationships with facilities, ensures exceptional service delivery, and supports business growth. The role is the primary point of contact for assigned clients and works with healthcare providers to optimize medication management and enhance patient care. It is a field position requiring daily local travel, frequent travel throughout the state, and occasional overnight stays. Dependable personal transportation is necessary. The role includes serving as a liaison between facilities and the pharmacy, providing guidance on medication therapy and compliance, supporting facility staff through training and education, and coordinating with internal pharmacy teams. It also includes monthly onsite visits and reporting, survey preparation, and medication cart or medication room inspections and medication pass observations when requested.
Requirements
- LPN or RN qualification, with at least 1 year of experience, or an equivalent combination of education and experience.
- Ability to handle escalated issues with diplomacy and professionalism.
- Intermediate computer proficiency.
- Ability to read and interpret medication documentation, business correspondence, and procedure manuals.
- Ability to write routine reports and business correspondence.
- Ability to communicate effectively in person and by telephone with customers or employees.
- Ability to perform basic arithmetic, compute rates, ratios, and percentages, interpret bar graphs, and understand statistical reports, data charts, and graphs.
- Dependable personal transportation.
- Predictable, reliable, and punctual attendance.
Nice To Haves
- Experience in long-term care or the healthcare industry.
- Long-term care pharmacy experience.
- Experience with pharmacy and medication distribution software such as EMAR, Medbank, or Frameworks.
Responsibilities
- Develop and maintain relationships with facility decision-makers, leadership, and floor staff, serving as a liaison between the facility and pharmacy.
- Serve as the main contact for assigned accounts, understand client needs, and coordinate with the facility and pharmacy to provide quality care.
- Provide facilities with support and guidance regarding medication therapy and compliance in collaboration with clinical services directors and pharmacy operations.
- Address client inquiries, concerns, and issues promptly and effectively.
- Identify opportunities to expand services and introduce products that meet client needs.
- Conduct training sessions and educational programs for facility staff, including startup training and training on facility and pharmacy systems.
- Conduct monthly onsite facility visits and provide reporting as part of ongoing customer success and improvement.
- Ensure compliance with relevant laws, regulations, and industry standards.
- Collaborate with internal pharmacy teams to coordinate client services.
- Assist facilities with survey preparation.
- Conduct medication cart and medication room inspections and medication pass observations as requested by the facility.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
