Strategic Account Consultant

Spotlight•Kansas City, MO

5d•Hybrid

About The Position

At Spotlight, the Strategic Account Consultant helps B2B technology and services companies shape how analysts, influencers, customers, and communities perceive and discuss their businesses. The role owns a focused portfolio of client relationships, sets program strategy, and advises senior stakeholders by connecting market developments and client objectives with execution across relevant channels. The consultant’s value is based on sound advisory judgment, the ability to translate cross-program insights into client action, and the confidence to defend a strategic point of view. The role combines strategic leadership, client relationship ownership, program oversight, and account growth. The consultant guides work across multiple workstreams, communicates strategy and outcomes to executive stakeholders, supports junior team members, and helps clients sharpen their positioning. The role also calls for advising clients on AI’s effect on influence and perception, while using AI tools thoughtfully to improve the quality and efficiency of work. This is a hybrid position based in Kansas City, with an anticipated start date of January 2027.

Requirements

8–10 years of experience in strategy consulting, communications strategy, B2B marketing, or influence-adjacent work.
Experience owning senior client relationships and driving complex, multi-workstream engagements from strategy through execution.
Willingness and ability to produce work directly when needed.
Experience serving as the senior person on accounts and earning trust with executive-level clients.
Ability to navigate ambiguity, manage multiple client relationships, and maintain client confidence.
Experience commercially growing retained client engagements by expanding scope, identifying new buyers, or cross-selling solutions.
Demonstrated high client satisfaction (NPS/CSAT) and strong client retention.
Proven ability to build durable relationships with senior and executive stakeholders across industries.
Strong client advisory and relationship management skills, including framing recommendations, constructively challenging client thinking, and managing expectations.
Understanding of B2B go-to-market goals and ability to uncover clients’ underlying objectives through discovery.
Strategic thinking and ability to turn ambiguous challenges into structured, actionable program strategies.
Ability to manage multiple clients and team members, prioritize and sequence work, and keep work moving in a fast-paced environment.
Polished, precise executive communication skills, including presenting to senior leaders and writing strategic briefs.
Experience creating and delivering persuasive, visually clean presentations and program narratives.
Ability to use competitive and market intelligence to inform strategy and client recommendations.
Ability to oversee multiple workstreams while maintaining the strategic thread and catching misalignment.
Ability to identify account expansion opportunities and facilitate strategic growth conversations.
Hands-on experience with AI-powered tools, understanding their limitations and benefits, and ability to discuss AI’s role in influence and market perception with clients.
Strong understanding of enterprise technology markets, B2B competitive dynamics, and the strategic pressures facing technology vendors.
Comfort with ambiguity, complex challenges, and continuous improvement.

Responsibilities

Own a focused portfolio of senior client relationships as the primary strategic advisor and executive point of contact across program activity.
Develop and drive comprehensive influence strategies connecting competitive positioning, market intelligence, and multi-channel engagement to measurable outcomes.
Mentor, support, coach, and guide the delivery work of junior account team members.
Communicate strategy, progress, and outcomes to executive stakeholders, including leading strategic reviews and high-stakes client conversations.
Oversee the quality and strategic alignment of work across multiple program workstreams, ensuring execution remains connected to client objectives.
Help clients articulate and sharpen their differentiators for audiences that shape market perception.
Connect client business objectives to Spotlight’s capabilities and identify opportunities to deepen program value and expand account scope.
Advise clients on how AI is reshaping influence and perception in their markets.
Use AI fluently and appropriately to improve research quality, scale content development, and work more efficiently.
Grow retained client engagements through increased scope, new buyers, or cross-selling solutions.
Build durable senior-level client relationships, manage expectations, and demonstrate value throughout long engagements.
Apply competitive and market intelligence to sharpen positioning, anticipate threats, and identify opportunities.
Stay close to execution to identify strategic misalignment early.