Pharmacy Manager - Store 10474

CVS Health•Koloa, HI

27d•$65 - $85

About The Position

CVS Health is hiring a Pharmacy Manager to lead and develop a retail pharmacy team that provides exceptional patient care. The manager models genuine care and excellence, promotes best practices, leads through change, and identifies and addresses performance opportunities. The role includes supporting new program awareness, onboarding pharmacy team members, recognizing colleagues, and working at the bench while providing patient counseling and following legal and regulatory guidelines. The Pharmacy Manager directly manages pharmacy operations and team performance, supporting safe and accurate prescription fulfillment, immunization delivery, inventory management, regulatory compliance, and positive patient experiences. The manager partners with the Store Manager and district colleagues on staffing, training, and talent development; oversees pharmacists and applicable district support pharmacists; and reviews business reporting to develop action plans. The role also supports pharmacist-delivered clinical services where permissible and maintains relevant clinical and technical skills as the industry evolves. This is a full-time position with 37 anticipated weekly hours. The listed base pay range is $65.00–$85.00 per hour. The role is eligible for a CVS Health bonus, commission, or short-term incentive program, in addition to the base pay range. The application window is anticipated to close on 03/14/2027.

Requirements

Active Pharmacist License in the state where the store is located.
Active National Provider Identifier (NPI).
Not on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to concentrate over time and pivot quickly between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Customer service skills, including helping people in a friendly manner and responding appropriately to patients’ reactions.
Verbal and written communication skills for interacting with patients and colleagues; active listening skills.
Mathematical reasoning skills, including calculating quantities and days’ supply for prescriptions.
Problem-resolution skills to identify challenging interactions and select an appropriate course of action.
Ability to complete the physical demands of the role, including remaining upright for extended periods; lifting, scanning, and bagging items; reaching, stretching, and stooping; repetitive finger movements; precision control; and close visual acuity.
Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects using negligible force.
Ability to communicate detailed spoken instructions accurately and receive detailed information orally.
Leadership skills, including setting a positive tone, delegating, empowering, motivating, coaching, and fostering collaboration.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Help manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee the pharmacy team during bench shifts, coaching team members and following up on pharmacy performance measures.
Direct the team in following pharmacy workflow procedures and safety guardrails to support safe and accurate prescription fulfillment.
Promote compassionate patient care, collaborate with patients’ healthcare teams, and proactively resolve insurance or medication issues.
Offer and deliver immunizations and identify and support Pharmacy Technicians who are learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to cold chain products.
Conduct onboarding for new Technicians and Pharmacists for the store and district, provide CVS workflow training, and monitor completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and monitor their required training for licensure.
Oversee Staff Pharmacists and applicable District Support Pharmacists, manage performance, deliver annual performance reviews, and address performance gaps.
Remain flexible to scheduling and business needs; write or delegate and oversee the pharmacy schedule.
Review business reporting and develop action plans to address gaps in workflow, service, patient care, and compliance.
Establish a safe, empowering, and inclusive team culture, invite feedback, and take relevant action.
Maintain clinical and technical skills, complete required training and CMEs, and seek opportunities to expand knowledge.
Support access to care and patient outcomes through pharmacist-delivered clinical services, such as testing and prescribing where permissible.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies and procedures, including requirements for controlled substances, patient privacy, security, and workplace safety.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Lead by example, delegate tasks, empower and motivate team members, foster collaboration, solve problems, adapt to changing circumstances, and take accountability.
Coach, reinforce, encourage, provide feedback to, discipline, and/or terminate pharmacy team members.
Perform additional tasks as directed by a Supervisor or Manager.