Pharmacy Manager - Store 16492

CVS Health • Niles, IL

4d • $65 - $85 • Onsite

About The Position

The Pharmacy Manager leads and develops a retail pharmacy team to provide exceptional patient care, promote best practices, and guide the team through change. The role models CVS Health’s values, builds a culture of excellence, and identifies and addresses performance opportunities. The Pharmacy Manager works at the bench, coordinates team workflow, provides meaningful patient counseling, and ensures compliance with legal and regulatory requirements.

The manager oversees pharmacy operations and team performance, supports safe and accurate prescription fulfillment, promotes immunizations and pharmacist-delivered clinical services where permissible, and helps resolve patient insurance or medication issues. The role also manages inventory, protects cold-chain products, conducts onboarding and training, supports licensure progress, and ensures compliance with state Board of Pharmacy rules and other applicable laws and policies.

The Pharmacy Manager partners with the Store Manager on talent development and cross-training, oversees Staff Pharmacists and District Support Pharmacists where applicable, conducts performance reviews, and creates or oversees pharmacy scheduling. The role reviews business reporting, develops action plans, fosters an inclusive and psychologically safe team environment, and maintains clinical and technical skills through required training and continuing education. Regular and predictable attendance, including nights and weekends, is required.

Requirements

• Active pharmacist license in the state where the store is located.
• Active National Provider Identifier (NPI).
• Must not be on the DEA Excluded Parties list.
• 1–2 years of experience as a Pharmacist.
• Ability to complete required training within the designated timeframe.
• Ability to concentrate, switch between tasks, and confirm prescription information and label accuracy.
• Customer service and team orientation, including responding appropriately to patients’ needs and reactions.
• Verbal and written communication skills, including active listening and conveying detailed instructions accurately.
• Ability to use mathematics for prescription calculations, including quantities and days’ supply.
• Ability to identify challenging interactions and select an appropriate course of action.
• Ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach, stretch, stoop, and perform repetitive finger and hand movements; and maintain visual acuity for detailed tasks.
• Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
• Leadership skills, including setting a positive tone, delegating, fostering collaboration, motivating colleagues, solving problems, adapting to change, and taking accountability.

Nice To Haves

• Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
• 3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
• Lead the pharmacy team during bench shifts, coach team members, and follow up on pharmacy performance measures.
• Direct the team in following pharmacy workflow procedures and safety guardrails to support safe, accurate prescription fulfillment.
• Promote compassionate patient experiences, collaborate with patients’ healthcare teams, and proactively resolve insurance or medication issues.
• Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
• Manage pharmacy inventory according to best practices, with particular attention to cold-chain products.
• Onboard and train new Technicians and Pharmacists for the store and district, and monitor completion of required training and licensure.
• Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate concerns to the Rx DL when needed.
• Partner with the Store Manager to develop a pipeline of colleagues cross-trained to work in the pharmacy and monitor their training and licensure progress.
• Oversee Staff Pharmacists and District Support Pharmacists where applicable, manage performance, conduct annual performance reviews, and address performance gaps.
• Remain flexible to scheduling and business needs; write or oversee the pharmacy schedule.
• Review business reports and develop action plans addressing workflow, service, patient care, and compliance gaps.
• Build a safe, empowering, inclusive team culture, encourage feedback, and take appropriate action.
• Maintain clinical and technical skills through required training, CMEs, and other learning opportunities.
• Support access to care and patient outcomes through pharmacist-delivered clinical services, including testing and prescribing where permitted.
• Comply with applicable laws, regulations, professional standards, ethical principles, and company policies, including requirements for controlled substances, patient privacy, security, and workplace safety.
• Demonstrate regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Lead by example; delegate, empower, motivate, coach, reinforce, encourage, provide feedback to, discipline, or terminate pharmacy team members as appropriate.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• CVS Health bonus, commission, or short-term incentive program, subject to eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed