Pharmacy Manager, Store 16694

CVS Health•Lacey, WA

11d•$70 - $91

About The Position

The Pharmacy Manager leads and develops a pharmacy team to provide exceptional patient care, promote best practices, and support pharmacy performance. The manager serves as a role model, fosters a culture of safety and inclusion, coaches team members, supports change, recognizes colleague success, and addresses performance opportunities. The role includes working at the bench, counseling patients, and ensuring pharmacy activities follow legal and regulatory requirements. The Pharmacy Manager oversees safe and accurate prescription fulfillment, immunization services, inventory practices, onboarding and training, and compliance with applicable laws and CVS Health policies. The manager works with the Store Manager and pharmacy leadership to maintain staffing and talent pipelines, oversee pharmacist performance, manage scheduling, review business reports, and develop action plans. The role also supports pharmacist-delivered clinical care where permissible and maintains relevant clinical and technical skills. This is a full-time position with 35 anticipated weekly hours. Regular and predictable attendance, including nights and weekends, is required. The role involves extended periods on one's feet and other physical activities, including lifting, reaching, stooping, repetitive finger movement, and close visual work. The typical pay range is $70.00–$91.00 per hour, and the position is eligible for a CVS Health bonus, commission, or short-term incentive program. Eligible benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources.

Requirements

Active Pharmacist License in the state where the Store is located.
Active National Provider Identifier (NPI).
Must not be on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to complete required training within the designated timeframe.
Ability to concentrate on tasks and shift quickly between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Friendly, helpful customer-service approach and ability to notice and appropriately respond to patients’ reactions.
Verbal and written communication skills to interact with patients and colleagues; active listening skills.
Ability to use math for prescription calculations, including quantities, days’ supply, and bottle counts.
Ability to identify challenging interactions and choose an appropriate course of action.
Ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach, stretch, stoop, and perform repetitive finger movements and precision work.
Close visual acuity for tasks such as transcribing, viewing computer terminals, and inspecting small parts.
Occasionally lift or exert up to 20 lbs.; frequently lift or exert up to 10 lbs.; consistently exert negligible force to move objects.
Ability to communicate detailed spoken instructions accurately and receive detailed information orally.
Leadership skills including delegation, collaboration, motivation, problem-solving, adaptability, accountability, coaching, feedback, discipline, and termination of pharmacy team members.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Lead and develop the pharmacy team, model excellent patient care, coach colleagues, and address performance opportunities.
Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee pharmacy bench shifts and strengthen performance measures through coaching and follow-up.
Ensure safe and accurate prescription fulfillment by following workflow procedures and safety guardrails.
Promote positive patient experiences through compassionate care, collaboration with patients’ healthcare teams, and resolution of insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory and coach the team on inventory best practices, including protecting cold chain products.
Conduct onboarding and training for new Technicians and Pharmacists, and ensure timely completion of training and licensure requirements.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and support their training and licensure progress.
Oversee Staff Pharmacists and District Support Pharmacists where applicable, manage performance, deliver annual reviews, and address performance gaps.
Adapt to scheduling and business needs, write or delegate the pharmacy schedule, and foster a safe, inclusive, engaging team dynamic.
Review business reports and develop action plans to address gaps in workflow, service, patient care, and compliance.
Build a culture of safety, empowerment, inclusion, and psychological safety by inviting feedback and taking appropriate action.
Maintain clinical and technical skills through required training, CMEs, and other learning opportunities.
Support access to care and patient outcomes through pharmacist-delivered clinical services where permissible, and empower the team to provide holistic care.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, privacy, security, and workplace safety.
Attend regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Lead by example, delegate tasks, empower and motivate team members, provide feedback, and take ownership of challenges.
Perform additional tasks as directed by a Supervisor or Manager.