Pharmacy Manager - Store 08750

CVS Health • Highland Park, NJ

7d • $65 - $85

About The Position

The Pharmacy Manager leads and develops the store pharmacy team to provide exceptional patient care, promote best practices, and manage change while identifying and addressing performance opportunities. The role models CVS Health’s purpose and standards, supports pharmacy program awareness, onboards pharmacy colleagues, and recognizes team success. The Pharmacy Manager also works at the pharmacy bench, leads team workflow, counsels patients, and ensures compliance with legal and regulatory requirements.

The manager oversees pharmacy operations and team performance, including safe and accurate prescription fulfillment, patient counseling, immunizations, inventory management, training and onboarding, compliance, scheduling, and performance reviews. The role partners with the Store Manager and other pharmacy leaders, reviews business reporting to develop action plans, and fosters a safe, inclusive, and psychologically supportive team environment. The manager maintains clinical and technical skills and supports pharmacist-delivered clinical services where permitted.

Requirements

• Active Pharmacist License in the state where the store is located.
• Active National Provider Identifier (NPI).
• Not on the DEA Excluded Parties list.
• 1–2 years of experience as a Pharmacist.
• Ability to complete required training within the designated timeframe.
• Ability to concentrate, switch between tasks, and confirm prescription information and label accuracy.
• Customer-service and team-orientation skills, including responding appropriately to patients’ reactions.
• Verbal and written communication skills, including active listening.
• Ability to use mathematics to determine quantities, days’ supply, and bottle requirements for prescriptions.
• Problem-resolution skills for challenging patient or colleague interactions.
• Ability to work the stated physical demands, including remaining upright for extended periods, lifting and handling items, reaching, repetitive finger movements, stooping, and close visual work.
• Ability to communicate detailed spoken instructions accurately and receive detailed information orally.
• Ability to lead, delegate, motivate, coach, and manage pharmacy team members.

Nice To Haves

• Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
• 3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Help manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
• Oversee the pharmacy team during bench shifts; coach team members and follow up to strengthen pharmacy performance measures.
• Support safe and accurate prescription fulfillment by following and directing the team to follow workflow procedures and safety guardrails.
• Promote positive patient experiences through empathy, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
• Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
• Manage pharmacy inventory according to best practices, with particular attention to cold chain products.
• Onboard new Technicians and Pharmacists for the store and district, train them on CVS workflow, and monitor timely completion of required training and licensure.
• Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate concerns to the Rx DL when needed.
• Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and monitor their progress toward required training and licensure.
• Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and validation, deliver annual reviews, and address performance gaps.
• Remain flexible to scheduling and business needs; write or delegate and oversee the pharmacy schedule.
• Review business reporting and develop action plans addressing workflow, service, patient care, and compliance gaps.
• Build a culture of safety, empowerment, inclusion, and psychological safety; invite feedback and take relevant action.
• Maintain clinical and technical skills, complete required training and CMEs, and seek opportunities to expand knowledge.
• Support access to care and patient outcomes through pharmacist-delivered clinical services, such as testing and prescribing where permissible, and empower the team to provide holistic care.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for patient safety, controlled substances, recordkeeping, privacy, security, and workplace inclusion.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Lead by example, delegate tasks, empower and motivate colleagues, foster collaboration, solve problems, adapt to change, and take accountability.
• Coach, encourage, provide feedback to, discipline, or terminate pharmacy team members as appropriate.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting colleagues’ physical, emotional, and financial well-being, based on eligibility
• Eligible for a CVS Health bonus, commission, or short-term incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed