Pharmacy Manager - Store 08750

CVS Health•Highland Park, IL

About The Position

The Pharmacy Manager leads and develops the pharmacy team to provide exceptional patient care, promote best practices, and manage change. The role models compassionate care, sets performance expectations, coaches team members, recognizes success, and addresses performance opportunities. The manager works at the bench, provides patient counseling, and ensures pharmacy activities comply with legal and regulatory requirements. The Pharmacy Manager oversees pharmacy operations, including safe and accurate prescription fulfillment, immunization services, inventory management, onboarding and training, scheduling, and compliance. The role partners with the Store Manager to build a pipeline of cross-trained colleagues, oversees Staff Pharmacists and District Support Pharmacists where applicable, reviews operational reporting, and develops action plans. The manager also supports pharmacist-delivered clinical services where permitted and maintains current clinical and technical skills through required training and continuing education. The position requires regular and predictable attendance, including nights and weekends, and flexibility to meet scheduling and business needs. It involves extended periods of standing and mobility, handling prescription-related items, and communicating with patients and colleagues. This full-time position is eligible for a comprehensive benefits package and a CVS Health bonus, commission, or short-term incentive program in addition to base pay.

Requirements

Active pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Not on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to complete required training within the designated timeframe.
Regular and predictable attendance, including nights and weekends.
Ability to concentrate, shift between tasks, confirm prescription information, and ensure label accuracy.
Customer service and team orientation, including responding appropriately to patients’ needs and reactions.
Verbal and written communication skills, active listening, and ability to convey and receive detailed information accurately.
Ability to use mathematics for prescription calculations, including quantities and days’ supply.
Problem-resolution skills for challenging patient or colleague interactions.
Ability to lead, delegate, motivate, coach, provide feedback, address performance, and adapt to changing circumstances.
Ability to remain upright and mobile for extended periods; reach, stretch, stoop, perform repetitive finger movements, and handle items.
Close visual acuity for tasks such as reading, transcribing, viewing computer terminals, and inspecting small parts.
Ability to occasionally lift or exert up to 20 pounds and frequently lift or exert up to 10 pounds.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Lead and develop the pharmacy team, model expected behaviors, and foster a safe, inclusive, and engaging team culture.
Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee pharmacy staff during bench shifts; coach team members and follow up on performance measures and opportunities.
Ensure safe and accurate prescription fulfillment by following and directing staff to follow workflow procedures and safety guardrails.
Promote positive patient experiences through empathy, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to protecting cold-chain products.
Conduct onboarding and training for new Technicians and Pharmacists, and monitor timely completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues or concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and ensure their required training and licensure progress.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance, provide annual reviews, and address gaps.
Remain flexible to scheduling and business needs; write or delegate and oversee preparation of the pharmacy schedule.
Review business reporting and develop action plans to address workflow, service, patient care, and compliance gaps.
Build psychological safety by inviting feedback and taking appropriate action.
Maintain relevant clinical and technical skills through required training, CMEs, and other learning opportunities.
Support access to care and patient outcomes through pharmacist-delivered clinical services where permissible, and empower the team to provide holistic care.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies and procedures, including requirements concerning controlled substances, privacy, security, and workplace safety.
Attend work regularly and predictably, including nights and weekends, and complete required training within designated timeframes.
Apply attention, focus, customer service, communication, mathematical reasoning, and problem-resolution skills in pharmacy work.
Perform physical tasks including remaining upright, lifting, scanning, bagging, reaching, repetitive finger movements, stooping, and visually inspecting small items.
Lead by example, delegate and empower team members, motivate staff, solve problems, adapt to change, and take accountability.
Coach, reinforce, encourage, provide feedback to, discipline, and/or terminate pharmacy team members.
Perform additional tasks as directed by a Supervisor or Manager.