Pharmacy Manager, Store 16694

CVS Health • Lacey, WA

9d

About The Position

The Pharmacy Manager leads and develops the pharmacy team to provide exceptional patient care, promote best practices, and manage change and performance. The role serves as a model for compassionate care and operational excellence, including working at the bench, counseling patients, and ensuring legal and regulatory compliance.

The Pharmacy Manager directly manages pharmacy operations and team members; supports safe and accurate prescription fulfillment, immunizations, inventory management, onboarding, training, and licensure readiness; and partners with the Store Manager to maintain a pipeline of pharmacy-capable colleagues. The role oversees Staff Pharmacists and District Support Pharmacists where applicable, manages performance and scheduling, reviews business reporting, and develops action plans. It also supports clinical services where permitted and maintains relevant clinical and technical skills while complying with applicable laws, professional standards, and company policies.

Requirements

• Active Pharmacist License in the state where the store is located.
• Active National Provider Identifier (NPI).
• Not on the DEA Excluded Parties list.
• 1–2 years of experience as a Pharmacist.
• Ability to concentrate, shift between tasks, and confirm prescription information and label accuracy.
• Customer service, teamwork, communication, active listening, and mathematical reasoning skills.
• Ability to resolve challenging patient or colleague interactions and choose an appropriate course of action.
• Ability to complete the physical demands of the role, including standing or remaining upright for extended periods, reaching, repetitive finger movements, stooping, close visual work, and lifting or exerting force as described in the posting.
• Ability to communicate detailed information accurately and receive detailed information through oral communication.
• Leadership skills, including delegation, team motivation, coaching, feedback, accountability, and adaptability.

Nice To Haves

• Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
• 3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

• Help manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
• Lead the pharmacy team during bench shifts, coach team members, and follow up on pharmacy performance measures.
• Direct the team in following workflow procedures and safety guardrails to support safe and accurate prescription fulfillment.
• Provide compassionate patient care, collaborate with patients’ healthcare teams, and proactively resolve insurance or medication issues.
• Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
• Manage pharmacy inventory according to best practices, with particular attention to cold chain products.
• Conduct onboarding and training for new Technicians and Pharmacists and monitor timely completion of required training and licensure.
• Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate concerns to the Rx DL when needed.
• Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and ensure they complete required training for licensure.
• Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, validation, reviews, and follow-up.
• Remain flexible to scheduling and business needs, contribute to a safe and inclusive team, and write or oversee the pharmacy schedule.
• Review business reporting and develop action plans addressing workflow, service, patient care, and compliance gaps.
• Build a culture of safety, empowerment, inclusion, and psychological safety by inviting feedback and taking appropriate action.
• Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
• Support clinical care services, including testing and prescribing where permissible, and empower the team to provide holistic care.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, patient privacy, security, and workplace safety.
• Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
• Lead by example, delegate tasks, motivate and coach team members, provide feedback and discipline when needed, and address challenges using problem-solving skills.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting physical, emotional, and financial well-being, based on eligibility
• Eligibility for a CVS Health bonus, commission, or short-term incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed