Pharmacy Manager - Store 16492

CVS Health•Highland Park, IL

2d•Onsite

About The Position

The Pharmacy Manager leads and develops the pharmacy team to provide exceptional patient care, promote best practices, manage change, and address performance opportunities. The manager models excellence and genuine care, supports awareness of pharmacy programs, onboards new colleagues, and recognizes team members’ contributions. The role also includes working at the pharmacy bench, providing patient counseling, and ensuring compliance with legal and regulatory requirements. The Pharmacy Manager directly manages pharmacy operations and team performance, supports safe and accurate prescription fulfillment, improves patient experiences, offers immunizations and clinical services where permitted, and oversees inventory practices. The manager is responsible for onboarding and training pharmacists and technicians, maintaining compliance with applicable regulations and company policies, managing staff performance and scheduling, reviewing business reporting, and fostering a safe, inclusive, and empowering workplace. The role requires flexibility to meet scheduling and business needs and regular attendance, including nights and weekends.

Requirements

Active pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Not on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to complete required training within the designated timeframe.
Ability to concentrate on tasks, shift between tasks quickly, and confirm prescription information and label accuracy.
Customer service and teamwork skills, including responding appropriately to patients’ needs and reactions.
Verbal and written communication skills, including active listening.
Mathematical reasoning skills to calculate prescription quantities and days’ supply.
Problem-solving skills to select appropriate responses to challenging patient or colleague interactions.
Ability to lead, delegate, motivate, coach, provide feedback, and manage pharmacy team members.
Ability to attend regularly and predictably, including nights and weekends.
Ability to perform the stated physical demands, including standing or remaining upright for extended periods, reaching, repetitive finger movements, stooping, close visual work, and lifting or exerting force as described in the posting.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

Lead, develop, coach, and recognize pharmacy team members while modeling compassionate patient care and high standards.
Manage pharmacy bench operations and strengthen performance through coaching, observation, follow-up, and action plans.
Ensure safe and accurate prescription fulfillment by following and directing adherence to pharmacy workflows and safety procedures.
Provide meaningful patient counseling, resolve insurance and medication issues, collaborate with patients’ healthcare teams, and promote positive patient experiences.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to cold chain products.
Onboard and train new Technicians and Pharmacists for the store and district, tracking progress toward required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and ensure their training and licensure progress.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance, provide annual reviews, and address gaps.
Write or delegate and oversee the pharmacy schedule while remaining flexible to business and scheduling needs.
Review business reporting and develop action plans addressing workflow, service, patient care, and compliance.
Foster a safe, inclusive, empowering team culture and psychological safety by inviting feedback and taking appropriate action.
Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
Support pharmacist-delivered clinical care, including testing and prescribing services where permissible, and empower the team to provide holistic care.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, recordkeeping, patient privacy, security, and workplace safety.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Lead by example, delegate tasks, motivate team members, solve problems, adapt to changing circumstances, and take accountability.
Coach, encourage, provide feedback to, discipline, or terminate pharmacy team members as appropriate.
Perform additional tasks as directed by a Supervisor or Manager.