Pharmacy Manager - Store 16110

CVS Health•Tempe, AZ

19d

About The Position

The Pharmacy Manager leads and develops the pharmacy team to provide exceptional patient care, promote best practices, and manage change and performance opportunities. The role models genuine care and CVS Health’s standards for safety and quality, while supporting patient health through safe and appropriate dispensing, counseling, immunizing, and pharmacist-delivered clinical services where permitted. The Pharmacy Manager oversees pharmacy operations and team performance, ensures safe and accurate prescription fulfillment, and maintains compliance with applicable laws, regulations, professional standards, and company policies. Responsibilities include onboarding and training pharmacists and technicians, managing schedules and performance, supporting inventory practices, reviewing operational reporting, and working with the Store Manager to maintain a talent pipeline. The manager fosters an inclusive, psychologically safe team environment and remains flexible to scheduling and business needs. This is a full-time role with anticipated weekly hours of 40. The stated typical pay range is $65.00–$85.00 per hour. The position is eligible for a CVS Health bonus, commission, or short-term incentive program, in addition to benefits that include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Active Pharmacist License in the state where the Store is located.
Active National Provider Identifier (NPI).
Not on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Regular and predictable attendance, including nights and weekends.
Ability to complete required training within the designated timeframe.
Ability to concentrate on tasks, shift quickly between tasks, and confirm prescription information and label accuracy.
Customer service and team orientation, including friendly assistance and appropriate responses to patients’ reactions.
Verbal and written communication skills, including active listening and accurate communication of detailed instructions.
Mathematical reasoning to calculate quantities, days’ supply, and bottles needed for prescriptions.
Problem-solving skills to choose appropriate actions in challenging patient or colleague interactions.
Ability to lead, delegate, motivate, coach, and support pharmacy team members; apply problem-solving, adaptability, and accountability.
Ability to be mobile and remain upright for extended periods; lift, scan, and bag items; reach overhead and in multiple directions; perform repetitive finger movements; control precision; and stoop to move items between low and high positions.
Close visual acuity for tasks such as transcribing, viewing a computer terminal, and inspecting small parts.
Occasionally lift or exert up to 20 lbs.; frequently lift or exert up to 10 lbs.; and consistently move objects requiring negligible force.
Ability to communicate spoken ideas and accurately convey or receive detailed information orally.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Lead and develop the pharmacy team, modeling genuine care, best practices, safety, and quality.
Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee the pharmacy team during bench shifts; coach team members and follow up to strengthen performance measures.
Direct the team in following pharmacy workflow procedures and safety guardrails for safe, accurate prescription fulfillment.
Promote positive patient experiences through compassionate care, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
Offer and deliver immunizations, and identify and support Pharmacy Technicians learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to protecting cold-chain products.
Onboard and train new Technicians and Pharmacists for the store and district, including CVS workflow, and track timely completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate concerns to the Rx DL as needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and support timely completion of training required for licensure.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and validation, conduct annual performance reviews, and address performance gaps.
Remain flexible to scheduling and business needs; write or delegate and oversee the pharmacy schedule.
Review business reporting, identify operational insights, and develop action plans addressing workflow, service, patient care, and compliance.
Build a safe, empowering, inclusive team culture that welcomes feedback and takes appropriate action.
Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
Support patient access and outcomes through pharmacist-delivered clinical care, including testing and prescribing services where permissible, and empower the team to provide holistic care.
Comply with relevant laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, recordkeeping, patient privacy, security, and workplace safety.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Lead by example; delegate tasks; motivate, coach, encourage, provide feedback to, discipline, or terminate pharmacy team members as appropriate.
Complete additional tasks as directed by a Supervisor or Manager.