CA Pharmacy Manager

CVS Health•Petaluma, CA

21d•$70 - $91

About The Position

The Pharmacy Manager leads and develops a retail pharmacy team to deliver safe, high-quality patient care and a positive patient experience. The role models CVS Health’s values, coaches colleagues, supports pharmacy performance, and oversees pharmacy operations in compliance with legal, regulatory, and company requirements. The manager works at the bench, directs prescription workflow, counsels patients, supports immunization and other clinical services where permissible, and helps resolve insurance or medication issues. The position also includes onboarding and training pharmacists and technicians, managing team performance and scheduling, supporting inventory practices, reviewing business reporting and creating action plans, and partnering with the Store Manager to maintain a pipeline of colleagues cross-trained for pharmacy work. The Pharmacy Manager promotes a safe, inclusive, and supportive team environment and maintains relevant clinical and technical skills as the industry evolves.

Requirements

Active pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Must not be on the DEA Excluded Parties list.
1–2 years of experience as a pharmacist.
Ability to concentrate, shift quickly between tasks, and confirm prescription information and label accuracy.
Customer service and team orientation, including responding appropriately to patients’ reactions.
Verbal and written communication skills, including active listening and accurately conveying detailed instructions.
Mathematical reasoning skills for prescription calculations, such as quantity and days’ supply.
Problem-resolution skills to select appropriate actions in challenging patient or colleague interactions.
Ability to complete the physical demands of the role, including standing or remaining upright for extended periods, lifting and handling items, reaching, repetitive finger movements, stooping, and close visual work.
Ability to occasionally lift or exert up to 20 pounds and frequently lift or exert up to 10 pounds.
Team management and leadership skills, including delegation, motivation, coaching, feedback, accountability, and problem-solving.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Help manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee the pharmacy team during bench shifts, coach team members, and follow up to strengthen pharmacy performance measures.
Direct pharmacy workflow procedures and safety practices to support safe and accurate prescription fulfillment.
Provide compassionate patient service, collaborate with patients’ healthcare teams, and proactively resolve insurance or medication issues.
Offer and deliver immunizations, and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to cold chain products.
Onboard new technicians and pharmacists, train them on CVS workflow, and track timely completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues or concerns to the Rx DL as needed.
Partner with the Store Manager to maintain a pipeline of colleagues cross-trained for pharmacy work and track their required training for licensure.
Oversee Staff Pharmacists and District Support Pharmacists where applicable, manage performance, and deliver annual performance reviews.
Remain flexible to scheduling and business needs, write or delegate and oversee the pharmacy schedule, and contribute to a safe and inclusive team dynamic.
Review business reporting and develop action plans addressing workflow, service, patient care, and compliance.
Build a culture of safety, empowerment, inclusion, and psychological safety by welcoming feedback and taking relevant action.
Maintain clinical and technical skills, complete required training and CME, and seek opportunities to expand knowledge.
Support access to care and patient outcomes through pharmacist-delivered clinical services, including testing and prescribing where permissible.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies and procedures, including requirements for controlled substances, patient privacy, and workplace safety.
Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Lead by example, delegate tasks, motivate and coach team members, provide feedback, address performance issues, and foster collaboration.
Perform additional tasks as directed by a supervisor or manager.