CA Pharmacy Manager - Store 09737

CVS Health • Goleta, CA

18d

About The Position

The Pharmacy Manager leads and develops the pharmacy team to provide exceptional patient care, promote best practices, and manage change. The role models genuine care and accountability, coaches team members, recognizes successes, supports program awareness, and ensures safe, accurate, and compliant pharmacy operations. The manager works at the bench, provides patient counseling, oversees prescription fulfillment and workflow, and supports immunization and pharmacist-delivered clinical services where permitted.

The Pharmacy Manager is responsible for effective management of the pharmacy team and operations, including onboarding and training pharmacists and technicians, overseeing performance, scheduling, inventory, and operational reporting, and partnering with the Store Manager to build a pharmacy talent pipeline. The role maintains compliance with applicable laws, regulations, professional standards, and company policies, while fostering a safe, inclusive, and engaging work environment. Regular attendance, including nights and weekends, is required.

Requirements

• Active Pharmacist License in the state where the store is located.
• Active National Provider Identifier (NPI).
• Must not be on the DEA Excluded Parties list.
• 1–2 years of experience as a Pharmacist.
• Ability to complete required training within the designated timeframe.
• Ability to concentrate and shift attention between tasks to meet patient and business needs.
• Ability to verify prescription information and label accuracy.
• Customer service, team orientation, and ability to respond appropriately to patients’ reactions.
• Verbal and written communication skills, including active listening and accurately conveying detailed instructions.
• Mathematical reasoning skills to calculate quantities, days’ supply, and prescription fills.
• Problem-resolution skills when handling challenging patient or colleague interactions.
• Ability to perform the listed physical demands, including standing or remaining upright for extended periods, reaching, repetitive finger movements, stooping, close visual work, and lifting or exerting force as described.
• Leadership skills, including delegation, motivation, coaching, feedback, accountability, adaptability, and problem-solving.

Nice To Haves

• Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
• 3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

• Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
• Oversee the pharmacy team during bench shifts; coach team members and follow up on pharmacy performance measures.
• Direct the pharmacy team in following workflow procedures and safety guardrails to support accurate prescription fulfillment.
• Promote positive patient experiences through compassionate care, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
• Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
• Manage pharmacy inventory according to best practices, with particular attention to cold-chain products.
• Onboard and train new Technicians and Pharmacists for the store and district, and monitor timely completion of required training and licensure.
• Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues to the Rx DL when needed.
• Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and track their required training and licensure progress.
• Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and validation, deliver annual reviews, and address performance gaps.
• Remain flexible to scheduling and business needs; write or delegate and oversee the pharmacy schedule.
• Review business reporting and develop action plans to address workflow, service, patient care, and compliance gaps.
• Build a culture of safety, empowerment, inclusion, and psychological safety, and respond to relevant team feedback.
• Maintain clinical and technical skills through required training and continuing medical education, and pursue opportunities to expand knowledge.
• Support access to care and patient outcomes through pharmacist-delivered clinical care, including testing and prescribing services where permissible.
• Comply with applicable federal and state laws, regulations, professional standards, ethical principles, and CVS Health policies and procedures, including controlled-substance dispensing and recordkeeping and patient privacy and security requirements.
• Lead by example; delegate tasks, empower and motivate team members, foster collaboration, and reinforce standards and performance.
• Coach, encourage, provide feedback to, discipline, or terminate pharmacy team members as appropriate.
• Complete additional tasks as directed by a Supervisor or Manager.
• Maintain regular and predictable attendance, including nights and weekends.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources to support physical, emotional, and financial well-being, based on eligibility
• Eligibility for a CVS Health bonus, commission, or short-term incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed