Pharmacy Manager, Store 6636

CVS Health•Richmond, IN

10d•Onsite

About The Position

The Pharmacy Manager leads and develops the store pharmacy team to provide exceptional patient care, promote best practices, and manage change and performance opportunities. The role models CVS Health’s purpose and standards by delivering safe and appropriate dispensing, counseling, immunizations, and other pharmacist-provided clinical services where permitted. The manager oversees pharmacy operations and bench shifts, supports accurate prescription fulfillment, promotes positive patient experiences, and ensures compliance with applicable laws, regulations, and company policies. The Pharmacy Manager directly manages the pharmacy team, including onboarding and training pharmacists and technicians, monitoring training and licensure progress, coaching performance, conducting annual reviews, and preparing or overseeing the pharmacy schedule. The manager partners with the Store Manager on cross-training and staffing, reviews business reporting and develops action plans, and fosters a safe, inclusive, and empowering team culture. The position requires flexibility to meet scheduling and business needs and regular attendance, including nights and weekends.

Requirements

Active pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Not on the DEA Excluded Parties List.
1–2 years of experience as a pharmacist.
Regular and predictable attendance, including nights and weekends.
Ability to complete required training within the designated timeframe.
Ability to concentrate on tasks and quickly pivot between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Customer service and team orientation, including friendly assistance and appropriate responses to patient reactions.
Verbal and written communication skills, including active listening and accurate exchange of detailed information.
Mathematical reasoning skills to calculate quantities and days’ supply for prescriptions.
Problem-solving skills to select appropriate responses to challenging patient or colleague interactions.
Ability to lead, delegate, motivate, coach, provide feedback, discipline, and, when appropriate, terminate pharmacy team members.
Ability to adapt to changing circumstances and take accountability.
Physical ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach and stretch; perform repetitive finger movements; extend arms and hands; adjust machines precisely; stoop and bend; and perform close visual work.
Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
Ability to convey detailed spoken instructions accurately and receive detailed information orally.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Lead and develop the pharmacy team, set a positive example, coach colleagues, and address performance opportunities.
Provide and oversee safe, appropriate dispensing, patient counseling, immunization, and pharmacist-delivered clinical services where permissible.
Oversee pharmacy bench shifts and strengthen pharmacy performance through coaching and follow-up.
Ensure prescription fulfillment follows pharmacy workflow procedures and safety guardrails.
Promote compassionate patient care, collaborate with patients’ healthcare teams, and proactively resolve insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to cold-chain products.
Onboard and train new technicians and pharmacists, including CVS workflow training, and monitor timely completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy requirements and escalate concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and support their completion of required training and licensure.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and validation, deliver annual reviews, and address gaps.
Remain flexible to meet scheduling and business needs; write or delegate and oversee the pharmacy schedule.
Review business reporting and develop action plans addressing workflow, service, patient care, and compliance.
Build a safe, inclusive, and psychologically safe team culture that values feedback and takes appropriate action.
Maintain relevant clinical and technical skills through required training, continuing medical education, and other learning opportunities.
Support access to care and patient outcomes through clinical services such as COVID/flu testing and prescribing and hormonal contraception services where permissible.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, recordkeeping, privacy, security, and workplace safety.
Complete additional tasks as directed by a Supervisor or Manager.