CA Pharmacy Manager

CVS Health • Petaluma, CA

19d

About The Position

CVS Health Pharmacy Managers lead and develop pharmacy teams to provide exceptional patient care, promote best practices, and guide teams through change. They role-model compassionate care, set high standards, identify performance opportunities, support awareness of new programs, onboard team members, and recognize colleague successes. They also work at the pharmacy bench, provide meaningful patient counseling, and follow applicable legal and regulatory requirements.

The Pharmacy Manager directly oversees pharmacy operations and personnel, including Staff Pharmacists and District Support Pharmacists where applicable. The role includes ensuring safe and accurate prescription fulfillment, coaching colleagues, managing inventory and cold-chain products, supporting immunization and pharmacist-delivered clinical services, and ensuring compliance with pharmacy regulations and company policies. The manager works with the Store Manager on staffing and talent development, reviews business reporting, develops action plans, and fosters a safe, inclusive, and psychologically supportive team environment.

The position requires regular and predictable attendance, including nights and weekends, and flexibility to meet scheduling and business needs. It involves physical activities such as standing and moving for extended periods, reaching, lifting, handling items, and maintaining close visual acuity. The role is full-time, with 40 anticipated weekly hours. The listed typical pay range is $70.00–$91.00 per hour, with potential eligibility for a CVS Health bonus, commission, or short-term incentive program.

Requirements

• Active pharmacist license in the state where the store is located.
• Active National Provider Identifier (NPI).
• Must not be on the DEA Excluded Parties list.
• 1–2 years of experience as a Pharmacist.
• Regular and predictable attendance, including nights and weekends.
• Ability to complete required training within the designated timeframe.
• Ability to concentrate, pivot between tasks, and verify prescription information and label accuracy.
• Customer service and team-orientation skills, including responding appropriately to patients’ reactions.
• Verbal and written communication skills and active-listening ability.
• Mathematical reasoning sufficient to calculate quantities, days’ supply, and prescription fills.
• Problem-resolution skills for challenging patient or colleague interactions.
• Ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach overhead and in multiple directions; perform repetitive finger movements; control precision; stoop; and perform close-vision tasks.
• Ability to occasionally lift or exert up to 20 lbs., frequently lift or exert up to 10 lbs., and consistently move objects requiring negligible force.
• Ability to communicate spoken instructions accurately and receive detailed information orally.
• Leadership, delegation, team motivation, coaching, feedback, adaptability, accountability, and problem-solving skills.
• Flexibility to meet scheduling and business needs.

Nice To Haves

• Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
• 3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

• Lead and develop the pharmacy team, model best practices, and promote a culture of excellence, safety, inclusion, and patient-centered care.
• Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
• Oversee pharmacy operations during bench shifts and coach team members to improve performance measures through consistent follow-up.
• Ensure safe and accurate prescription fulfillment by following and directing adherence to pharmacy workflow procedures and safety guardrails.
• Provide compassionate patient service, collaborate with patients’ healthcare teams, and proactively resolve insurance or medication issues.
• Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
• Manage pharmacy inventory and coach the team on inventory best practices, including protection of cold-chain products.
• Onboard new Technicians and Pharmacists for the store and district, provide CVS workflow training, and monitor timely completion of training and licensure requirements.
• Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues to the Rx DL when needed.
• Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and monitor their required training for licensure.
• Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and validation; conduct annual performance reviews and address performance gaps.
• Remain flexible to scheduling and business needs; write or delegate and oversee the pharmacy schedule.
• Review business reports, identify operational insights, and develop action plans addressing workflow, service, patient care, and compliance.
• Build psychological safety and an inclusive team dynamic by inviting feedback and taking appropriate action.
• Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
• Support access to care and patient outcomes through pharmacist-delivered clinical services, including testing and prescribing services where permissible.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements concerning controlled substances, recordkeeping, patient privacy, security, and workplace safety.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within designated timeframes.
• Demonstrate customer service, communication, active listening, mathematical reasoning, attention, focus, adaptability, and problem-resolution skills.
• Lead by example; delegate tasks; empower, motivate, coach, encourage, provide feedback to, discipline, or terminate pharmacy team members as appropriate.
• Complete additional tasks as directed by a Supervisor or Manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources to support colleagues’ and families’ physical, emotional, and financial well-being, based on eligibility
• Potential CVS Health bonus, commission, or short-term incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed