PHARMACY/LEAD CERTIFIED TECHNICIAN

The Kroger Co.•Thompsons Station, TN

19d

About The Position

Provide and train others to provide exceptional customer service and support the company's health and wellness initiatives. Help people live healthier lives by treating customers and employees fairly and ethically, providing a safe, clean, inclusive environment, and delivering appropriate products, services, and care with fair and accurate pricing. Provide direct patient intervention through health and wellness services and experiences, as permitted by and consistent with state and federal laws. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. Assist the pharmacist with all responsibilities that do not require a pharmacist's professional judgment. Deliver a strong customer experience while accurately and efficiently completing prescription reception, data entry, adjudication, and product dispensing. Lead and support pharmacy associates, including training and mentoring new technicians, helping them progress through the technician training program, and ensuring department standards are followed. Support pharmacy operations through scheduling, station rotation, inventory management, safety oversight, and preparation for offsite business-to-business clinics. Maintain required registration, certification, or licensure and comply with HIPAA and applicable safety, sanitation, and legal requirements. Administer immunizations where permitted by state law. The employee must be willing and able to perform the essential job functions and tasks of a pharmacy senior certified technician, with or without reasonable accommodation.

Requirements

High school diploma or GED.
At least 1 year of Pharmacy Certified Technician experience within the Kroger enterprise.
Must be at least 18 years of age.
Must be professional and dependable, have a positive attitude and good judgment, and be able to gain others' support to lead a high-performing pharmacy team.
Self-motivated, with the ability to organize, prioritize, plan, and meet deadlines.
Proven attention to detail and strong customer service skills.
Excellent communication skills with leaders and peers.
Completion of national and/or state registration, certification, or licensure, depending on state requirements.
Ability to handle highly confidential information.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

At least 1 year of previous experience in a management or supervisory role.

Responsibilities

Support company health and wellness initiatives.
Understand and adhere to Health Insurance Portability and Accountability Act (HIPAA) regulations.
Maintain a current national and/or state registration, certification, or license, depending on state requirements.
Assist the pharmacist with all responsibilities except those requiring a pharmacist's professional judgment.
Provide a strong customer experience while accurately and efficiently completing reception, data entry, adjudication, and product dispensing.
Train and mentor new hires and provide day-to-day training and support for pharmacy associates.
Encourage, monitor, and assist new technicians through the technician training program.
Ensure department standards are executed by leading by example and delegating as necessary.
Serve as the primary representative for store-wide meetings and huddles.
Help create and manage scheduling and station rotation for hourly staff according to labor forecasts.
Complete the PIC Assistant process walk.
Prepare for offsite business-to-business clinics, including biometric screenings and vaccinations, to support the pharmacist.
Oversee inventory management, including reconciling orders, processing returns, and preparing for physical inventory.
Act as the pharmacy safety subject matter expert, recognize improvement opportunities, and coach associates as appropriate.
Comply with and reinforce sanitation and safety regulations, guidelines, procedures, and programs under company and local, state, and federal health codes; identify unsafe conditions and notify store management.
Comply with local, state, and federal regulations and report illegal activity, including robbery, theft, or fraud.
Administer immunizations where applicable by state law.
Perform all essential job functions and tasks of a pharmacy senior certified technician.