Certified Pharmacy Technician Lead

Walgreens•Colorado Springs, CO

7d•$18 - $24

About The Position

In accordance with state and federal regulations, assists the pharmacist under direct supervision in the practice of pharmacy and in other Pharmacy Department duties in accordance with Company policies and procedures. Uses pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB- or ExCPT-certified, assists with and coaches pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers. Models and delivers a distinctive customer experience. In the absence of store management, opens and closes the store, completing required system start-ups and cash-handling duties and ensuring the sales floor and stockroom are ready for the business day. Opens the store’s back door for deliveries and completes product returns, order voids, customer refunds, cash drops to the safe, and change requests for cash registers.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB or ExCPT certification.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions to support a positive customer experience.
Model and share customer-service best practices, including courteous interpersonal habits and proactive service, with team members.
Develop strong relationships with valuable customers.
Assist in the practice of pharmacy under pharmacist supervision and in accordance with state, federal, and company policies; review and comply with the Walgreen Co Pharmacy Code of Conduct.
Hold store keys and open or close the store without management as necessary.
Maintain accurate inventory counts and on-hand quantities across basic departments, stockroom, and overstock locations; complete resets and revisions.
Handle basic department pricing and daily price changes, ensure appropriate product signage, and complete related local-regulation or compliance pricing tasks accurately and on time.
Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payments, as needed or requested.
Support execution of the Pickup program.
Help maintain clean, neat, orderly store conditions and appearance; request store or system repairs as required in a manager’s absence or as requested by a manager.
Report disciplinary issues and customer complaints to management.
Perform duties assigned by the Pharmacy Manager, Staff Pharmacist, or Store Manager, including entering patient and drug information into pharmacy systems, filling prescriptions by retrieving, counting, and pouring medications, verifying medication accuracy, and checking for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company policies and procedures related to pharmacy errors and the Quality Improvement Program.
Follow the Walgreen Co policy regarding Good Faith Dispensing during applicable prescription-dispensing activities.
Register related sales on the assigned cash register and collect and handle cash as required; help customers locate products in the OTC aisle when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual claims for third-party prescription programs promptly and efficiently, and perform other clerical duties assigned by the Pharmacy Manager.
Assist with Pharmacy Department inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Maintain knowledge of company asset-protection techniques and file claims for warehouse overages, shortages, order errors, or damaged prescription drugs.