Certified Pharmacy Technician Lead

Walgreens•Tyler, TX

About The Position

In accordance with state and federal regulations, assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with Company policies and procedures. Uses pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB- or ExCPT-certified, assists and coaches pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers. Models and delivers a distinctive customer experience. In the absence of store management, may open and close the store, complete required system start-ups and cash handling, ensure the floor and stock room are ready for the business day, and open the back door for deliveries. Also completes product returns, order voids, customer refunds and cash drops, and provides change to cash registers as requested.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB or ExCPT certification.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions to support a positive customer experience.
Model and share customer-service best practices with team members, including courteous interpersonal habits and proactive service, and develop relationships with valuable customers.
Assist the pharmacist in the practice of pharmacy in accordance with state and federal regulations and company policy; review and comply with the Walgreen Co Pharmacy Code of Conduct.
Hold store keys and open or close the store without management when necessary, completing required start-ups, cash handling, and readiness tasks, and opening the back door for deliveries.
Maintain accurate inventory counts and on-hand quantities, complete resets and revisions, and support department pricing, daily price changes, signage, and required regulatory pricing tasks.
Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payment, as needed or requested.
Support execution of the Pickup program.
Maintain clean, neat, and orderly interior and exterior store conditions; request store or system repairs when appropriate.
Report disciplinary issues and customer complaints to management.
Use pharmacy systems to enter patient and drug information accurately; fill prescriptions by retrieving, counting, and pouring medications; verify medication accuracy and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow; report prescription errors immediately to the pharmacist on duty and follow company error and Quality Improvement Program procedures.
Follow the Walgreen Co policy regarding Good Faith Dispensing during applicable prescription-dispensing activities.
Register related sales on the assigned cash register and collect and handle cash as required.
Assist customers in locating products, including accompanying them to the OTC aisle when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual claims for third-party prescription programs promptly and efficiently, and perform other clerical duties assigned by the Pharmacy Manager.
Support Pharmacy Department inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Apply knowledge of company asset-protection techniques and file claims for warehouse overages, shortages, order errors, or damaged Rx merchandise.
Perform other duties assigned by the Pharmacy Manager, Staff Pharmacist, or Store Manager.