Certified Pharmacy Technician Lead

Walgreens•Tyler, TX

11d•$18 - $24

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician Lead assists the pharmacist, under direct supervision, in the practice of pharmacy and in other Pharmacy Department duties consistent with company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB or ExCPT certified, the technician also assists with and coaches pharmacy technicians in operating pharmacy systems and cashiers in using pharmacy cash registers. The position models and delivers a distinctive customer experience. In the absence of store management, it may open and close the store, complete required systems start-ups and cash-handling tasks, prepare the sales floor and stockroom for the business day, and open the back door for deliveries. Other duties include product returns, order voids, customer refunds, cash drops to the safe, and providing change to cash registers as requested.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB or ExCPT certification.

Responsibilities

Engage customers and patients by greeting them, offering assistance, resolving issues, and answering questions.
Model customer-service best practices and Walgreens service traits, and develop strong relationships with valuable customers.
Assist in the practice of pharmacy under pharmacist supervision and comply with state, federal, and company policies and the Walgreens Pharmacy Code of Conduct.
Hold store keys and open or close the store without management when necessary.
Maintain accurate inventory counts and on-hand quantities, including basic departments, stockroom, and overstock locations; complete resets and revisions.
Perform basic department pricing and daily price changes, ensure appropriate pricing signage, and complete related regulatory pricing tasks accurately and on time.
Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payments as needed or requested.
Support execution of the Pickup program.
Help maintain a clean, neat, orderly store and request store or system repairs when appropriate.
Report disciplinary issues and customer complaints to management.
Use pharmacy systems to enter patient and drug information accurately; retrieve, count, and pour medications; verify medicines; and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error policies and the Quality Improvement Program.
Adhere to the company's Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required; assist customers in locating over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform other assigned clerical duties.
Support Pharmacy Department inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Use company asset-protection techniques and file claims for pharmaceutical warehouse overages, shortages, order errors, or damaged goods.
Complete product returns, order voids, customer refunds, cash drops, and requests to provide change to cash registers.
Open and close the store in the absence of store management, complete required start-ups and cash-handling tasks, prepare the floor and stockroom for the business day, and open the back door for deliveries.