Certified Pharmacy Technician Lead

Walgreens•Mineola, NY

12d

About The Position

In accordance with state and federal regulations, assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. Uses pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB- or ExCPT-certified, assists and coaches pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers. Models and delivers a distinctive customer experience. In the absence of store management, may open and close the store, complete required system start-ups and cash handling, prepare the floor and stock room for the business day, and open the back door for deliveries. Also completes product returns, order voids, customer refunds, cash drops, and change requests.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment preferred.
Prior work experience with Walgreens preferred.
Good math skills for accurately counting, measuring, and weighing medications preferred.
Good computer skills preferred.
Knowledge of store inventory control preferred.
PTCB or ExCPT certification preferred.

Responsibilities

Greet and assist customers and patients; resolve issues and answer questions to support a positive customer experience.
Model customer-service best practices and Walgreens service traits, and develop relationships with valuable customers.
Assist the pharmacist in the practice of pharmacy in accordance with state and federal regulations and company policies; comply with the Walgreen Co Pharmacy Code of Conduct.
Hold store keys and open or close the store without management when necessary.
Maintain accurate inventory counts and on-hand quantities, including in basic departments, the stockroom, and overstock locations.
Complete resets and revisions, basic department pricing, daily price changes, and required signage; complete additional pricing tasks required by local regulations or compliance programs accurately and on time.
Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payments, as necessary or requested.
Support execution of the Pickup program.
Help maintain clean, neat, and orderly store conditions and appearance; request store or system repairs when needed or requested.
Report disciplinary issues and customer complaints to management.
Use pharmacy systems to enter patient and drug information accurately; fill prescriptions by retrieving, counting, and pouring medications; verify medicines and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company policies and procedures concerning errors and the Quality Improvement Program.
Follow the Walgreen Co policy regarding Good Faith Dispensing during applicable prescription dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Help customers locate products, including accompanying them to the OTC aisle when possible.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual claims for third-party prescription programs promptly and efficiently, and perform other clerical duties assigned by the Pharmacy Manager.
Assist with pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Maintain knowledge of company asset-protection techniques and file claims for warehouse overages, shortages, order errors, or damaged Rx merchandise.
Perform other duties assigned by the Pharmacy Manager, Staff Pharmacist, or Store Manager.