PHARMACY - LEAD CERTIFIED TECHNICIAN
About The Position
The Lead Certified Technician supports pharmacy operations and company health and wellness initiatives while helping deliver exceptional, fair, and ethical customer service in a safe, clean, inclusive environment. The role provides direct patient intervention and health and wellness services as permitted by state and federal law, and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The technician assists the pharmacist with responsibilities that do not require professional judgment, completes pharmacy reception, data entry, adjudication, and dispensing steps accurately and efficiently, and trains and mentors pharmacy technicians. The position helps lead department standards, staffing schedules and station rotations, inventory management, safety practices, and preparation for offsite business-to-business clinics. The technician must follow HIPAA and applicable health, safety, and legal regulations and may administer immunizations where permitted by state law.
Requirements
- High school diploma or GED.
- At least 1 year of Pharmacy Certified Technician experience within the Kroger enterprise.
- At least 18 years of age.
- Professional, dependable, and positive, with good judgment and the ability to gain others’ support in leading a high-performing pharmacy team.
- Self-motivated, with the ability to organize, prioritize, plan, and meet deadlines.
- Proven attention to detail and strong customer service skills.
- Excellent communication skills with leaders and peers.
- Completion of national and/or state registration, certification, or licensure requirements, depending on state requirements.
- Ability to handle highly confidential information.
Nice To Haves
- At least 1 year of previous management or supervisory experience.
Responsibilities
- Support company health and wellness initiatives.
- Understand and follow HIPAA regulations.
- Maintain current national and/or state registration, certification, or licensure as required by the state.
- Assist the pharmacist with all responsibilities except those requiring a pharmacist’s professional judgment.
- Deliver a strong customer experience while accurately and efficiently completing reception, data entry, adjudication, and product dispensing.
- Train and mentor new-hire technicians and provide day-to-day support to pharmacy associates.
- Encourage, monitor, and assist new technicians through the technician training program.
- Lead by example and delegate as necessary to ensure department standards are carried out.
- Serve as the primary pharmacy representative for store-wide meetings and huddles.
- Help create and manage hourly staff schedules and station rotations according to labor forecasts.
- Complete the PIC Assistant process walk.
- Prepare for offsite business-to-business clinics, including biometric screenings and vaccinations, to support the pharmacist.
- Oversee inventory management, including reconciling orders, processing returns, and preparing for physical inventory.
- Act as a pharmacy safety subject matter expert, identify improvement opportunities, and coach others as appropriate.
- Follow and reinforce sanitation and safety regulations, guidelines, procedures, and programs; identify unsafe conditions and notify store management.
- Comply with local, state, and federal regulations and report illegal activity, including robbery, theft, or fraud.
- Administer immunizations where permitted by state law.
- Perform the essential functions and tasks of a pharmacy senior certified technician.
- Perform the essential job functions with or without reasonable accommodation.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
