Pharmacy/Lead Certified Technician

Kroger•Frederick, MD

20d

About The Position

Provide and train others to provide exceptional customer service while supporting customers’ health and wellness. The role includes delivering patient services and experiences as permitted by state and federal law, assisting the pharmacist with responsibilities that do not require professional pharmacist judgment, and demonstrating the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The lead technician trains and mentors pharmacy technicians, helps ensure department standards, supports staff scheduling and station rotation, represents the pharmacy in store-wide meetings, and oversees inventory and pharmacy safety practices. The position also supports offsite business-to-business clinics and administers immunizations where permitted by state law. The technician must comply with HIPAA and applicable company, local, state, and federal regulations and be able to perform the essential job functions with or without reasonable accommodation.

Requirements

High school diploma or GED.
At least 1 year of Pharmacy Certified Technician experience within the Kroger enterprise.
Must be at least 18 years of age.
Professional, dependable, and positive, with good judgment and the ability to gain others’ support to lead a high-performing pharmacy team.
Self-motivated and able to organize, prioritize, plan, and meet deadlines.
Demonstrated attention to detail and strong customer service skills.
Excellent communication skills with leaders and peers.
Completion of national and/or state registration, certification, or licensure as required by the state.
Ability to handle highly confidential information.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

At least 1 year of previous management or supervisory experience.

Responsibilities

Support company health and wellness initiatives.
Understand and adhere to HIPAA regulations.
Maintain current national and/or state registration, certification, or licensure as required by the state.
Assist the pharmacist with responsibilities except those requiring a pharmacist’s professional judgment.
Provide a strong customer experience while accurately and efficiently completing reception, data entry, adjudication, and product dispensing.
Train and mentor new-hire technicians and provide day-to-day training and support for pharmacy associates.
Encourage, monitor, and assist new technicians through the technician training program.
Ensure department standards are followed by leading by example and delegating as needed.
Serve as the primary representative for store-wide meetings and huddles.
Help create and manage hourly staff schedules and station rotation according to labor forecasts.
Complete the PIC Assistant process walk.
Prepare for offsite business-to-business clinics, including biometric screenings and vaccinations, to support the pharmacist.
Oversee inventory management, including reconciling orders, processing returns, and preparing for physical inventory.
Serve as the pharmacy safety subject matter expert, identify opportunities for improvement, and coach staff as appropriate.
Follow and reinforce sanitation and safety regulations, guidelines, procedures, and programs; identify unsafe conditions and notify store management.
Comply with local, state, and federal regulations and report illegal activity, including robbery, theft, or fraud.
Administer immunizations where permitted by state law.
Perform the essential job functions and tasks of a pharmacy senior certified technician.