Certified Pharmacy Technician Lead

Walgreens•Colorado Springs, CO

About The Position

In accordance with state and federal regulations, assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties according to Company policies and procedures. Uses pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB- or ExCPT-certified, assists and coaches pharmacy technicians in pharmacy-system operations and cashiers in pharmacy register operations. Models and delivers a distinctive customer experience. In the absence of store management, opens and closes the store, completes required system start-ups and cash handling, and ensures the floor and stockroom are ready for business. Opens the store’s back door for deliveries and completes product returns, order voids, customer refunds, cash drops, and requests for register change.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.
Must follow applicable state and federal regulations and company pharmacy policies and procedures.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB or ExCPT certification is preferred.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions to support a positive customer experience.
Model and share customer-service practices, build relationships with valuable customers, and help customers locate over-the-counter products.
Assist the pharmacist in the practice of pharmacy in accordance with state and federal regulations and company policies; review and comply with the Walgreen Co. Pharmacy Code of Conduct.
Hold store keys and open or close the store without management when needed; complete system start-ups, cash handling, and store readiness tasks, including opening the back door for deliveries.
Maintain accurate inventory counts and on-hand quantities; complete resets, revisions, basic department pricing, daily price changes, signage, and other required pricing tasks.
Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payments; support the Pickup program.
Help maintain a clean, neat, orderly store and request repairs when required or requested.
Report disciplinary issues and customer complaints to management.
Use pharmacy systems to enter patient and drug information accurately; fill prescriptions by retrieving, counting, and pouring medications, verify medicines, and check for possible interactions.
Assist pharmacists with scheduling and workflow; report prescription errors immediately to the pharmacist on duty and follow company error-reporting and Quality Improvement Program policies.
Follow the company’s Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register related sales, collect and handle cash, and perform customer refunds, order voids, cash drops, and other cash-handling tasks as required.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform other clerical duties assigned by the Pharmacy Manager.
Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for warehouse overages, shortages, order errors, or damaged Rx goods.
Perform other duties assigned by the Pharmacy Manager, Staff Pharmacist, or Store Manager.