About The Position

Provides pharmacy consulting services to customers regarding effective medication use, drug interactions, and preventive healthcare services such as immunizations. Ensures the proper compounding, dispensing, review, and verification of prescribed medications in accordance with regulations, company policies, and procedures. Supports pharmacy workflow and assists the Pharmacy Manager with pharmacy financials, inventory management, and customer experience. The role delivers customer service, counsels patients on medications and related health needs, performs pharmacist tasks, and helps ensure compliant pharmacy operations. It also supports pharmacy staff hiring, training, coaching, and development; maintains current pharmacy and healthcare knowledge; and communicates relevant corporate health and wellness information to pharmacy staff. The position requires willingness to obtain a Pharm.D. before the start date and pharmacist licensure in the district’s states within 90 days of hire. The employee must be a certified immunizer or willing to become one within 90 days of hire.

Requirements

  • Willingness to obtain a Doctor of Pharmacy (Pharm.D.) degree from an accredited educational institution before the position start date.
  • Willingness to obtain pharmacist licensure from the respective Board of Pharmacy in the states within the district within 90 days of hire, per district guidelines.
  • Certified Immunizer or willingness to become an immunizer within 90 days of hire.

Responsibilities

  • Engage customers and patients, resolve issues, answer questions, and model customer-service best practices.
  • Build relationships with customers and promote healthcare services, including patient consultations, medication management, drug therapy reviews, immunizations, flu shots, and diabetes awareness.
  • Counsel patients on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when needed.
  • Perform pharmacist tasks, including compounding, drug therapy reviews, verification, medication management, and dispensing prescribed medications as workload requires.
  • Help ensure pharmacy operations comply with regulations, company policies, and standards.
  • Assist the Pharmacy Manager in establishing efficient pharmacy workflows, coordinating activities, assigning roles, and soliciting employee suggestions.
  • Handle pharmacy opening, closing, and shift-change duties.
  • Apply Good Faith Dispensing policy requirements along with state and federal controlled-substance laws when filling prescriptions.
  • Maintain knowledge of pharmacy technology and systems, including Intercom Plus, registers, automation, and StoreNET; support users and propose system enhancements.
  • Process insurance claims accurately, follow up with insurers and medical providers, and participate in third-party audits.
  • Contact medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternatives and answer provider questions.
  • Assist the Pharmacy Manager with pharmacy financial performance, asset protection, inventory management, and review of KPIs with pharmacy and store leadership.
  • Maintain relationships with local healthcare providers and participate in community outreach to promote pharmacy services and growth.
  • Partner with Central Pharmacy Operations on customer registration, third-party reviews, and issue resolution; in virtual environments, conduct virtual product reviews according to company procedures.
  • Assist the Pharmacy Manager with hiring and training staff; coach employees, provide constructive feedback, monitor customer service, and foster employee development and teamwork.
  • Maintain pharmacy and healthcare knowledge, complete required certifications, education credits, and training, and pursue professional development.
  • Communicate relevant corporate health and wellness services or strategy information to pharmacy staff.

Benefits

  • A $35,000 sign-on offer and full relocation package are available.
  • Benefits information is available at jobs.walgreens.com/benefits.
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