About The Position

Engages in post-graduate pharmacy activities under the direct supervision of a licensed pharmacist to fulfill State Board of Pharmacy requirements. Provides pharmacy consulting services to customers, including guidance on medication use and drug interactions, and offers preventive healthcare services such as immunizations. Ensures prescribed medications are properly compounded, dispensed, reviewed, and verified in accordance with regulatory requirements and company policies and procedures. Supports pharmacy workflow and assists the Pharmacy Manager with optimizing pharmacy financials, inventory management, and customer experience. The role supports customer experience by assisting customers and patients, resolving issues, building relationships, and promoting healthcare services. Under pharmacist supervision, it counsels patients on medication use and related questions, performs pharmacy tasks such as compounding, drug therapy reviews, verification, and medication management, and helps ensure regulatory and company standards are followed. Responsibilities also include supporting workflow, pharmacy systems, insurance claims, inventory and financial performance, community outreach, staff training and development, and communication of company health and wellness information.

Requirements

  • Bachelor's degree in Pharmacy from an accredited university outside the United States.
  • Foreign Pharmacist Graduate Equivalency Certificate (FPGEC).
  • Intern permit or certificate issued by the respective Board of Pharmacy, if required.
  • Willingness to obtain pharmacist licensure from the respective Board of Pharmacy in states within the district within 45 days of completing intern hours.
  • Certified Immunizer, or willingness to become an immunizer within 90 days of hire.

Responsibilities

  • Engage customers and patients, offer assistance, resolve issues, and provide a positive customer experience.
  • Model customer service practices and build relationships with valuable customers by anticipating needs and offering services.
  • Promote healthcare services, including patient consultation, medication management, drug therapy reviews, immunizations, flu shots, and diabetes awareness.
  • Participate in community events and outreach activities to promote pharmacy services and business growth.
  • Under the direct supervision of a licensed pharmacist, counsel patients on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers as appropriate.
  • Perform pharmacy tasks including compounding, drug therapy reviews, verification, and medication management; review, interpret, and dispense prescriptions when needed by workload.
  • Help ensure the pharmacy operates in accordance with regulations, company policies, and standards.
  • Assist the Pharmacy Manager in establishing efficient workflow procedures, assigning roles, coordinating activities, and soliciting employee suggestions.
  • Perform pharmacy opening, closing, and shift-change duties.
  • Apply Good Faith Dispensing policy elements and comply with state and federal controlled-substance laws when filling prescriptions.
  • Maintain knowledge of pharmacy information systems, including Intercom Plus, registers, automation, and StoreNET, and propose or implement system enhancements.
  • Process insurance claims accurately, follow up with insurers and medical providers, participate in third-party audits, and help resolve customer issues.
  • Contact medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternatives and answer provider questions.
  • Assist the Pharmacy Manager in analyzing pharmacy financial, customer-service, and asset-protection performance data and managing inventory; review KPIs with pharmacy and store leadership.
  • Develop and maintain relationships with local medical professionals and healthcare providers.
  • Partner with Central Pharmacy Operations on customer registration, third-party reviews, and customer issue resolution.
  • In virtual environments, conduct virtual product reviews according to company procedures and guidelines.
  • Assist the Pharmacy Manager with staff hiring and training; coach employees, provide constructive feedback, monitor customer service, and support employee development.
  • Promote teamwork, establish expectations, monitor progress, and recognize team members.
  • Maintain pharmacy and healthcare knowledge, complete required certifications, education credits, and company training, and seek professional development and feedback.
  • Communicate relevant corporate health and wellness services or strategy information to pharmacy staff.
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