About The Position

The Pharmacy Graduate Intern engages in post-graduate pharmacy activities under the direct supervision of a licensed pharmacist to fulfill State Board of Pharmacy requirements. The role provides pharmacy consulting to customers on medication use and interactions and supports preventive healthcare services such as immunizations. It also supports proper compounding, dispensing, review, and verification of prescribed medications in accordance with regulatory requirements and company policies and procedures. The intern contributes to pharmacy workflow and assists the Pharmacy Manager with financial performance, inventory management, and customer experience. The role serves customers and patients by answering questions, resolving issues, building relationships, and promoting pharmacy healthcare services. Under pharmacist supervision, the intern counsels patients on medications and related topics, performs pharmacy tasks, supports insurance claim processing and third-party audits, follows up with medical providers, and helps ensure compliance with applicable laws and policies. Responsibilities also include supporting pharmacy operations, staff training and development, community outreach, and ongoing professional development.

Requirements

  • Bachelor's degree in Pharmacy from an accredited university outside the United States.
  • Foreign Pharmacist Graduate Equivalency Certificate (FPGEC).
  • Intern permit or certificate issued by the respective Board of Pharmacy, if required.
  • Willingness to obtain pharmacist licensure from the respective Board of Pharmacy in states within the district within 45 days of completing intern hours.
  • Certified Immunizer or willingness to become an immunizer within 90 days of hire.

Responsibilities

  • Greet customers and patients, offer assistance, resolve issues, and provide a positive customer experience.
  • Build relationships with customers by anticipating needs and proactively offering pharmacy and healthcare services.
  • Promote patient consultations, medication management, drug therapy reviews, immunizations, flu shots, diabetes awareness, and other preventive healthcare services.
  • Participate in community events and outreach activities as requested.
  • Under direct supervision of a licensed pharmacist, counsel patients on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when needed.
  • Perform pharmacy tasks including compounding, drug therapy reviews, verification, medication management, and dispensing prescribed medications when required by workload.
  • Help ensure pharmacy operations comply with regulations, company policies, and standards.
  • Assist the Pharmacy Manager in establishing efficient workflow procedures, assigning roles, coordinating activities, and soliciting employee suggestions.
  • Perform pharmacy opening, closing, and shift-change duties.
  • Apply Good Faith Dispensing policy requirements alongside state and federal controlled-substance laws when filling prescriptions.
  • Maintain knowledge of pharmacy information systems, including Intercom Plus, registers, automation, and StoreNET, and propose or implement system enhancements.
  • Process insurance claims accurately, follow up with insurers and medical providers, participate in third-party audits, and help resolve customer issues.
  • Contact medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternatives and answer questions.
  • Assist the Pharmacy Manager in analyzing pharmacy financial and customer-service performance data and implementing asset-protection and inventory-management procedures.
  • Review KPIs with the Pharmacy Manager, Store Manager, and Healthcare Supervisor.
  • Maintain relationships with local healthcare providers and partner with Central Pharmacy Operations on customer registration, third-party reviews, and issue resolution.
  • In virtual environments, conduct virtual product reviews according to company procedures and guidelines.
  • Assist the Pharmacy Manager with staff hiring and training; coach team members, provide constructive feedback, monitor customer service, and support employee development.
  • Promote teamwork, establish expectations, recognize progress, and foster a shared vision among team members.
  • Maintain pharmacy and healthcare knowledge, complete required certifications, education credits, and training, and seek professional development and feedback.
  • Communicate relevant corporate health and wellness services or strategy information to pharmacy staff.

Benefits

  • The job posting directs applicants to the Walgreens benefits page but does not specify individual benefits.
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