Pharmacy Graduate Intern (Non-US Education)
About The Position
Engages in post-graduate pharmacy activities under the direct supervision of a licensed pharmacist to fulfill State Board of Pharmacy requirements. Provides pharmacy consultation to customers about effective medication use and drug interactions, and offers preventive healthcare services such as immunizations. Ensures prescribed medications are properly compounded, dispensed, reviewed, and verified in accordance with regulatory guidelines and company policies and procedures. Supports pharmacy workflow and assists the Pharmacy Manager with pharmacy financials, inventory management, and customer experience. The role also supports customer service, pharmacy operations, team performance, professional development, and communication of corporate health and wellness information. The position involves working with patients, pharmacy staff, medical providers, insurance companies, and the local healthcare community.
Requirements
- Bachelor's degree in Pharmacy from an accredited university outside the United States.
- Foreign Pharmacist Graduate Equivalency Certificate (FPGEC).
- Intern permit or certificate issued by the respective Board of Pharmacy, if required by the state.
- Willingness to obtain pharmacist licensure from the respective Board of Pharmacy in the states within the district within 45 days of completing intern hours.
- Certified Immunizer or willingness to become an immunizer within 90 days of hire.
Responsibilities
- Greet and assist customers and patients, resolve issues promptly, answer questions, and model customer-service best practices.
- Build relationships with valuable customers by anticipating needs and offering pharmacy and healthcare services, including patient consultation, medication management, drug therapy reviews, immunizations, flu shots, and diabetes awareness.
- Participate in community events and outreach activities as requested or needed.
- Under the direct supervision of a licensed pharmacist, counsel patients on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
- Perform pharmacist tasks including compounding, drug therapy reviews, verification, and medication management; review, interpret, and accurately dispense prescriptions when workload requires.
- Help ensure pharmacy operations comply with regulations, company policies, and standards; assist with efficient workflow, role assignments, coordination, and employee suggestions.
- Perform pharmacy opening, closing, and shift-change duties.
- Apply Good Faith Dispensing policy requirements and applicable state and federal controlled-substance laws when filling prescriptions.
- Maintain knowledge of pharmacy information systems, including Intercom Plus, registers, automation, and StoreNET; support users and propose or implement productivity enhancements.
- Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and participate in third-party audits.
- Contact medical providers’ offices to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternatives and answer provider questions.
- Assist the Pharmacy Manager with performance analysis, financials, customer service, asset protection, and inventory management; review KPIs with pharmacy and store leadership.
- Maintain relationships with local healthcare providers and participate in outreach to promote pharmacy services and growth.
- Partner with Central Pharmacy Operations on customer registration and third-party reviews, and help resolve customer issues; in virtual settings, conduct product reviews according to company procedures and guidelines.
- Assist the Pharmacy Manager with staff hiring and training; coach team members, provide constructive feedback, monitor customer service, and support employee development.
- Promote teamwork, set expectations, monitor and recognize progress, and foster a shared vision among team members.
- Maintain pharmacy and healthcare knowledge by reviewing journals, company publications, and communications, and pursue relevant best practices.
- Complete required certifications, education credits, and company training, including People Plus Learning modules.
- Monitor personal performance, seek constructive feedback, and use the Pharmacy Manager and Store Manager as mentors and coaches.
- Communicate relevant corporate health and wellness services or strategy information to pharmacy staff in support of the Pharmacy Manager and Store Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
