Pharmacy Intake Manager

Onco360•Houston, TX

1d•$80,000•Hybrid

About The Position

Onco360 is seeking a full-time Pharmacy Intake Manager for its Houston, Texas pharmacy. The role oversees incoming patient- and prescription-related communications, including the main fax server and electronic prescription queue, patient profile setup, creation of new drug orders, and refill prescription requests. It requires advanced working knowledge of prescription data entry and prescription-related processes, along with responsibility for quality control through reviews of patient profiles, orders, processing accuracy, and operational processes. The manager supervises and develops intake staff, oversees daily workflow and performance, and works with pharmacy leadership to maintain accurate, timely, and high-quality pharmacy services. The role also audits intake activity, identifies process improvements, implements operational changes, resolves escalations, and ensures compliance with pharmacy procedures, applicable laws, professional standards, and patient confidentiality requirements. The position works Monday through Friday, 10:30 a.m. to 7:00 p.m. Central Time. Candidates must live within commuting distance of the Houston pharmacy. Remote work may be possible after initial onsite training. Starting salary is $80,000 and up.

Requirements

High school diploma or GED.
Licensed or registered pharmacy technician, as required by state law.
Previous experience in a pharmacy.
Nationally Certified Pharmacy Technician.
Associate's or bachelor's degree, or equivalent experience.
At least 5 years of experience in a pharmacy setting.
At least 1 year of supervisory experience.
State Pharmacy Technician Certification if required by the state.
Certified Pharmacy Technician (PTCB).
Excellent interpersonal skills and ability to work with all levels of management and staff.
Broad knowledge of pharmacy terminology and processes, including sig codes, Roman numerals, and brand and generic medication names.
Advanced typing, math, and analytical skills.
Independent work capability, effective verbal and written communication, flexibility, ability to meet deadlines, attention to detail, time-management skills, and leadership.

Nice To Haves

Advanced Certified Pharmacy Technician qualification.
Master's degree or equivalent experience.
Seven or more years in healthcare and/or pharmacy, including three or more years in a management role.
Specialty pharmacy or related experience.
Knowledge of specialty pharmacy operations.
Leadership skills and independent decision-making abilities.
Ability to conduct research and be resourceful and self-reliant.
Excellent communication skills and drive to learn.
Certified Pharmacy Technician-Advanced (CPhT-Adv).

Responsibilities

Supervise intake staff and foster a positive working environment, teamwork, effective communication, and resolution of issues.
Assist the Director of Pharmacy Operations with daily pharmacy operations and implementation of procedures to support accurate, timely, high-quality pharmacy services.
Work with pharmacy management to recruit, select, hire, orient, develop, and train associates.
Evaluate and coach intake staff, set expectations, and participate in corrective and disciplinary action when needed.
Manage and report on vertical team activity, daily workflow, Pulse reporting, and productivity trends.
Monitor adherence to policies and procedures and audit performance against goals, including intake accuracy, TTFF, and operational SLAs.
Review Gold Standard Initiative processes and workflow queues, identify intake improvements, and coordinate proposed changes with the Director of Pharmacy Operations.
Manage daily audit reports to verify patient profiles and orders are set up correctly according to pharmacy licenses, drug access, and other requirements.
Perform intake and prescription refill request functions and resolve escalations involving difficult cases.
Provide thorough, accurate, and timely responses to intake information requests and ensure the intake team does the same.
Implement and follow up on intake process changes with the intake team, offshore team, and key stakeholders.
Work with the Director of Pharmacy Operations on other responsibilities, projects, implementations, and initiatives as needed.
Maintain a safe and clean pharmacy and comply with procedures, rules, regulations, professional practice standards, and patient confidentiality laws.
Conduct job responsibilities in accordance with the company's Code of Business Conduct and Ethics, policies and procedures, Corporate Compliance Agreement, applicable laws, and professional standards.
Complete related tasks and other duties as assigned.