Pharmacy Intake Manager

Onco360•Waltham, MA

1d•Hybrid

About The Position

Onco360 is seeking a full-time Pharmacy Intake Manager for its Waltham, Massachusetts pharmacy. The manager oversees incoming patient- and prescription-related communications, including the main fax server and electronic prescription queue, patient profile setup, creation of new drug orders, and refill prescription requests. The role requires advanced knowledge of prescription data entry and related processes, and provides quality control through routine reviews of patient profiles, orders, processing accuracy, and workflows. The manager supervises and develops intake staff, oversees daily workflow and productivity, monitors adherence to policies and performance goals, audits work, resolves escalations, and identifies opportunities to improve intake processes. The role supports the Director of Pharmacy Operations with day-to-day operations, procedures, staffing, training, and other projects and initiatives. The position is scheduled Monday through Friday, 11:30 a.m. to 8:00 p.m. Eastern Time. The employee must live within commuting distance of the Waltham pharmacy. Remote work may be possible after initial onsite training. Starting salary is $82,000 and up.

Requirements

High school diploma or GED.
Licensed or registered pharmacy technician, as required by state law.
Previous pharmacy experience.
Nationally Certified Pharmacy Technician.
At least 5 years of experience in a pharmacy setting.
At least 1 year of supervisor experience.
Excellent interpersonal skills and ability to work with all levels of management and staff.
Broad knowledge of pharmacy terminology and processes, including sig codes, Roman numerals, and medication brand and generic names.
Advanced typing, math, and analytical skills.
State Pharmacy Technician Certification, if required by state.
Certified Pharmacy Technician (PTCB).
Independent worker with good interpersonal skills.
Excellent verbal and written communication skills.
Ability to work independently, work efficiently to meet deadlines, and be flexible.
Detail-oriented with strong time-management skills and leadership ability.

Nice To Haves

Advanced Certified Pharmacy Technician.
Master’s degree or equivalent experience.
At least 7 years in healthcare and/or pharmacy, with at least 3 years in a management role.
Specialty pharmacy or related experience.
Knowledge of specialty pharmacy operations.
Leadership skills and independent decision-making abilities.
Ability to conduct research and be resourceful and self-reliant.
Excellent communication skills and drive to learn.
Certified Pharmacy Technician-Adv.

Responsibilities

Supervise intake staff and foster a positive working environment that promotes teamwork and reduces employee relations issues and turnover.
Communicate effectively with pharmacy and corporate teams and patients, and resolve issues.
Assist the Director of Pharmacy Operations with daily operations and implementation of procedures to ensure accurate, timely, quality pharmacy services.
Work with pharmacy management to recruit, select, hire, orient, develop, and train associates.
Evaluate, coach, and use performance management practices to motivate intake staff and set expectations.
Collaborate with management to draft and deliver corrective action plans and disciplinary action when needed.
Manage and report on vertical team activity, including daily workflow, Pulse reporting, and productivity trends.
Monitor and validate compliance with policies and procedures, auditing as needed to support productivity and performance goals, including intake accuracy, TTFF, and operational SLAs.
Review Gold Standard Initiative processes and workflow queues, identify intake process improvements, and coordinate changes with the Director of Pharmacy Operations.
Manage daily audit reports to ensure patient profiles and orders are set up correctly in accordance with pharmacy licenses, drug access, and other requirements.
Perform intake and prescription refill request functions and resolve escalations involving difficult cases.
Provide thorough, accurate, and timely responses to intake information requests and ensure the intake team does the same.
Implement and follow up on operational changes and updates with the intake team, offshore team, and key stakeholders.
Work with the Director of Pharmacy Operations on additional responsibilities, projects, implementations, and initiatives.
Maintain a safe and clean pharmacy and comply with procedures, rules, regulations, professional practice standards, and patient confidentiality laws.
Conduct job responsibilities in accordance with the Company’s Code of Business Conduct and Ethics, policies and procedures, Corporate Compliance Agreement, applicable laws, and professional standards.
Contribute to team efforts and perform related tasks and other duties as assigned.