Pharmacy Intake Manager

Onco360•Louisville, KY

1d•$80,000•Hybrid

About The Position

Onco360 is seeking a full-time Pharmacy Intake Manager for its Louisville, Kentucky pharmacy. The position oversees incoming patient- and prescription-related communications, including the main fax server and electronic prescription queue; patient profile setup; creation of new drug orders; and refill prescription requests. The manager applies advanced prescription data-entry and prescription-related knowledge to quality control, routinely examining patient profiles and orders completed by team members, reviewing processing accuracy, and evaluating processes. The role supervises and develops intake staff, manages daily workflow and performance, and supports pharmacy operations and process improvements in coordination with the Director of Pharmacy Operations. The manager also ensures intake processes and orders comply with pharmacy licenses, drug access requirements, company procedures, applicable laws, professional standards, and patient confidentiality requirements. The schedule is Monday through Friday, 11:30 a.m. to 8:00 p.m. Eastern Time. Candidates must live within commuting distance of the Louisville pharmacy. Remote work may be possible after initial on-site training. Salary starts at $80,000.

Requirements

High school diploma or GED.
Licensed or registered pharmacy technician, as required by state law.
Previous pharmacy experience.
Nationally Certified Pharmacy Technician; PTCB certification is listed as required.
Associate or bachelor’s degree, or equivalent experience.
At least 5 years of experience in a pharmacy setting.
At least 1 year of supervisory experience.
Excellent interpersonal skills and ability to work with all levels of management and staff.
Extensive knowledge of pharmacy terminology and processes, including sig codes, Roman numerals, and brand and generic medication names.
Advanced typing, math, and analytical skills.
Independent, detail-oriented, and efficient in meeting deadlines; flexible, with strong time-management, leadership, and interpersonal skills.
Excellent verbal and written communication skills.

Nice To Haves

Advanced Certified Pharmacy Technician.
Master’s degree or equivalent experience.
At least 7 years of healthcare and/or pharmacy experience, including 3 or more years in a management role.
Specialty pharmacy or related experience.
Knowledge of specialty pharmacy operations.
Leadership skills, independent decision-making, research ability, resourcefulness, self-reliance, excellent communication skills, and a drive to learn.
Certified Pharmacy Technician-Advanced (CPhT-Adv).

Responsibilities

Supervise intake staff and foster a positive, collaborative working environment; communicate across pharmacy and corporate teams and with patients, and resolve issues.
Assist the Director of Pharmacy Operations with day-to-day pharmacy operations and implementation of procedures that support accurate, timely, quality pharmacy services.
Work with pharmacy management to recruit, select, hire, orient, develop, and train associates; evaluate and coach staff, set expectations, and help prepare and deliver corrective or disciplinary actions when needed.
Manage and report on vertical team activity, including daily workflow, Pulse reporting, and productivity trends.
Monitor and validate adherence to intake policies and procedures, conducting audits as needed and tracking intake accuracy, TTFF, SLA, productivity, and performance goals.
Review Gold Standard Initiative operational processes and workflow queues to identify intake improvements, and coordinate proposed changes with the Director of Pharmacy Operations for approval and rollout.
Manage daily audit reports to ensure patient profiles and orders are set up correctly according to pharmacy licenses, drug access, and other applicable requirements.
Perform intake and prescription refill request functions and resolve escalations involving difficult cases; ensure accurate and timely responses to intake information requests.
Implement and follow up on intake process changes with the intake team, offshore team, and key stakeholders.
Work with the Director of Pharmacy Operations on other responsibilities, projects, implementations, and initiatives as needed.
Maintain a safe and clean pharmacy and comply with procedures, rules, regulations, professional practice standards, and patient confidentiality laws.
Complete related tasks and other duties as assigned, while following the company’s Code of Business Conduct and Ethics, policies, Corporate Compliance Agreement, applicable laws, and professional standards.