Pharmacy Intake Manager

Onco360•Buffalo, NY

1d•$80,000•Hybrid

About The Position

Onco360 is seeking a full-time Pharmacy Intake Manager for its Buffalo, New York pharmacy. The role oversees incoming patient- and prescription-related communications, including the main fax server and electronic prescription queue, patient-profile setup, creation of new drug orders, and requests for refill prescriptions. It requires advanced program and working knowledge of prescription data entry and prescription-related processes. The manager provides quality control by routinely examining patient profiles and orders completed by team members, reviewing order-processing accuracy, and conducting process reviews. The position works Monday through Friday, 11:30 a.m. to 8:00 p.m. EST. The employee must live within commuting distance of the Buffalo pharmacy. Remote work may be possible after initial on-site training. The Pharmacy Intake Manager supervises and develops intake staff, manages daily workflow and performance, monitors adherence to policies and procedures, and identifies opportunities to improve intake operations. The manager assists the Director of Pharmacy Operations with daily operations and implementation of procedures, coordinates changes with the intake team, offshore team, and stakeholders, and helps ensure accurate and timely pharmacy services. The role also maintains compliance with professional standards, applicable laws, company policies, and patient confidentiality requirements.

Requirements

High school diploma or GED.
Licensed or registered pharmacy technician, as required by state law.
Previous experience in a pharmacy.
Nationally Certified Pharmacy Technician.
Associate degree, bachelor’s degree, or equivalent experience.
At least 5 years of experience in a pharmacy setting.
At least 1 year of supervisor experience.
State Pharmacy Technician Certification if required by the state.
Certified Pharmacy Technician (PTCB).
Excellent interpersonal skills and ability to work with all levels of management and staff.
Extensive knowledge of pharmacy terminology and processes, including SIG codes, Roman numerals, and brand and generic medication names.
Advanced typing, math, and analytical skills.
Independent worker with good interpersonal skills and excellent verbal and written communication skills.
Ability to work independently and efficiently to meet deadlines, with flexibility, attention to detail, strong time management, and leadership.

Nice To Haves

Advanced Certified Pharmacy Technician.
Master’s degree or equivalent experience.
7 or more years of experience in healthcare and/or pharmacy, with 3 or more years in a management role.
Specialty pharmacy or related experience.
Knowledge of specialty pharmacy operations.
Leadership skills and independent decision-making abilities.
Ability to conduct research and be resourceful and self-reliant.
Excellent communication skills and a drive to learn.
Certified Pharmacy Technician-Advanced (CPhT-Adv).

Responsibilities

Supervise intake staff and foster a positive working environment that encourages teamwork and minimizes employee-relations issues and turnover.
Communicate across pharmacy and corporate teams and with patients, and resolve issues.
Assist the Director of Pharmacy Operations with day-to-day pharmacy operations and implementation of procedures to support accurate and timely pharmacy services.
Collaborate with pharmacy management to recruit, select, hire, orient, develop, and train associates.
Evaluate, coach, and use performance-management practices to motivate staff and set expectations; collaborate with management on corrective and disciplinary actions when needed.
Manage and report on vertical-team activity, daily workflow, Pulse reporting, and productivity trends.
Monitor and validate adherence to intake policies and procedures, auditing as needed and overseeing performance against goals, including intake accuracy, TTFF, and operational-process SLAs.
Review Gold Standard Initiative operational processes and workflow queues, identify opportunities to improve intake, and coordinate proposed changes with the Director of Pharmacy Operations for approval and rollout.
Manage daily audit reports to ensure patient profiles and orders are set up correctly based on pharmacy licenses, drug access, and related factors.
Perform intake and prescription refill request functions and resolve escalations involving difficult cases.
Ensure intake information requests receive thorough, accurate, and timely responses, and ensure the intake team does the same.
Implement and follow up on operational changes and intake-process updates with the intake team, offshore team, and key stakeholders.
Work with the Director of Pharmacy Operations on additional responsibilities, projects, implementations, and initiatives as needed.
Maintain a safe and clean pharmacy and comply with procedures, rules, regulations, professional practice standards, and patient confidentiality laws.
Conduct work in accordance with the Company’s Code of Business Conduct and Ethics, company policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.
Complete related tasks and other duties as assigned.