Pharmacy Intake Manager

Onco360•Louisville, KY

1d•Hybrid

About The Position

Onco360 is seeking a full-time Pharmacy Intake Manager for its Louisville, Kentucky pharmacy. The manager oversees incoming patient- and prescription-related communications, including the main fax server and electronic prescription queue, patient profile setup, creation of new drug orders, and refill prescription requests. The role requires advanced program and working knowledge of prescription data entry and prescription-related processes. It also provides quality control through reviews of patient profiles, orders, order-processing accuracy, and operational processes. The manager leads the intake team, coordinates daily workflow and performance, and supports the Director of Pharmacy Operations with day-to-day operations and implementation of procedures. The position is based at the Louisville pharmacy for initial on-site training, with remote work possible afterward. The employee must live within commuting distance of the pharmacy. The schedule is Monday through Friday, 11:30 a.m. to 8:00 p.m. EST. Starting salary is $80,000 and up.

Requirements

High school diploma or GED.
Licensed or registered pharmacy technician, as required by state law.
Previous experience in a pharmacy setting.
Nationally Certified Pharmacy Technician.
Five or more years of experience in a pharmacy setting.
At least one year of supervisory experience.
Excellent interpersonal skills and ability to work with all levels of management and staff.
Extensive knowledge of pharmacy terminology and processes, including sig codes, Roman numerals, and brand and generic medication names.
Advanced typing, math, and analytical skills.
State Pharmacy Technician Certification if required by state law.
Certified Pharmacy Technician (PTCB).
Ability to work independently and efficiently to meet deadlines, with flexibility and attention to detail.
Good interpersonal skills and excellent verbal and written communication skills.
Strong time-management skills and leadership ability.

Nice To Haves

Advanced Certified Pharmacy Technician.
Master’s degree or equivalent experience.
Seven or more years in healthcare and/or pharmacy, including three or more years in a management role.
Specialty pharmacy or related experience.
Knowledge of specialty pharmacy operations.
Leadership skills and independent decision-making abilities.
Ability to conduct research and be resourceful and self-reliant.
Excellent communication skills and a drive to learn.
Certified Pharmacy Technician-Adv.

Responsibilities

Supervise intake staff and foster a positive working environment, teamwork, and employee retention.
Communicate across pharmacy and corporate teams and with patients, and resolve issues effectively.
Assist the Director of Pharmacy Operations with daily pharmacy operations and implementation of procedures to ensure accurate, timely, quality pharmacy services.
Work with pharmacy management to recruit, select, hire, orient, develop, and train associates.
Evaluate, coach, and use performance management practices to motivate intake staff and set expectations.
Collaborate with management to develop and deliver corrective action plans and disciplinary action for technicians performing below standards.
Manage and report on vertical team activity, including daily workflow, Pulse reporting, and productivity trends.
Monitor and validate compliance with intake policies and procedures, auditing as needed and tracking intake accuracy, TTFF, and operational SLAs against goals.
Review Gold Standard Initiative operational processes and workflow queues, identify opportunities to improve intake, and coordinate proposed changes with the Director of Pharmacy Operations.
Manage daily audit reports to ensure patient profiles and orders are set up correctly in accordance with pharmacy licenses, drug access, and related requirements.
Perform intake and prescription refill request functions and resolve escalations involving difficult cases.
Provide thorough, accurate, and timely responses to requests for intake information and ensure the intake team does the same.
Implement and follow up on intake process changes with the intake team, offshore team, and key stakeholders.
Work with the Director of Pharmacy Operations on other responsibilities, projects, implementations, and initiatives as needed.
Maintain a safe and clean pharmacy and comply with procedures, rules, regulations, professional practice standards, and patient confidentiality laws.
Contribute to team efforts by completing related tasks and other assigned duties.
Conduct job responsibilities in accordance with the Company’s Code of Business Conduct and Ethics, policies and procedures, Corporate Compliance Agreement, applicable federal and state laws, and professional standards.