Pharmacy Intake Manager

Onco360•New Hyde Park, NY

1d•$82,000•Hybrid

About The Position

Onco360 is seeking a full-time Pharmacy Intake Manager for its New Hyde Park, New York pharmacy. The position works Monday through Friday from 11:30 a.m. to 8:00 p.m. EST. Candidates must live within commuting distance of the pharmacy. Remote work may be possible after initial on-site training. The Pharmacy Intake Manager oversees incoming patient- and prescription-related communications, including the main fax server and electronic prescription queue; patient profile setup; creation of new drug orders; and refill prescription requests. The role requires advanced program and working knowledge of prescription data entry and prescription-related processes. It provides quality control through routine examination of patient profiles and orders completed by team members, review of order-processing accuracy, and process reviews. The manager supervises intake staff, supports daily pharmacy operations, and works with pharmacy management and the Director of Pharmacy Operations on staffing, training, performance, workflow, process improvements, and operational initiatives. The role monitors team activity and adherence to policies and procedures, audits work and reporting, handles escalations, and helps ensure accurate, timely delivery of pharmacy services. Responsibilities are conducted in accordance with company policies, applicable laws, professional standards, and patient confidentiality requirements.

Requirements

High school diploma or GED.
Licensed or registered pharmacy technician, as required by state law.
Previous pharmacy experience.
Nationally Certified Pharmacy Technician; required certification includes Certified Pharmacy Technician (PTCB).
Associate or bachelor's degree, or equivalent experience.
At least 5 years of experience in a pharmacy setting.
At least 1 year of supervisory experience.
Excellent interpersonal skills and ability to work with all levels of management and staff.
Extensive knowledge of pharmacy terminology and processes, including sig codes, Roman numerals, and medication brand and generic names.
Advanced typing, math, and analytical skills.
Independent working ability, strong verbal and written communication, efficiency in meeting deadlines, flexibility, attention to detail, time-management skills, and leadership.

Nice To Haves

Advanced Certified Pharmacy Technician certification or equivalent experience at the master's degree level.
At least 7 years in healthcare and/or pharmacy, with 3 or more years in a management role.
Specialty pharmacy or related experience.
Specialty pharmacy operations knowledge, leadership skills, independent decision-making, research ability, resourcefulness, self-reliance, excellent communication skills, and eagerness to learn.
Certified Pharmacy Technician-Advanced (CPhT-Adv).

Responsibilities

Supervise intake staff and foster a positive working environment, teamwork, effective communication, and resolution of issues.
Assist the Director of Pharmacy Operations with daily pharmacy operations and implementation of procedures to support accurate, timely, quality pharmacy services.
Work with pharmacy management to recruit, select, hire, orient, develop, and train associates.
Evaluate and coach intake staff, set performance expectations, and collaborate with management on corrective and disciplinary actions when needed.
Manage and report on vertical team activity, daily workflow, Pulse reporting, and productivity trends.
Monitor and validate adherence to intake policies and procedures; audit as needed to ensure productivity and performance goals, including intake accuracy, TTFF, and operational SLAs, are met or exceeded.
Review Gold Standard Initiative operational processes and workflow queues to identify intake improvements and coordinate proposed changes with the Director of Pharmacy Operations.
Manage daily audit reports to verify patient profiles and orders are set up correctly based on pharmacy licenses, drug access, and other applicable factors.
Perform intake and prescription refill request functions, resolve escalations involving difficult cases, and ensure thorough, accurate, and timely responses to intake-related requests.
Implement operational changes and updates to the intake process and follow up with the intake team, offshore team, and key stakeholders.
Work with the Director of Pharmacy Operations on other responsibilities, projects, implementations, and initiatives as needed.
Maintain a safe and clean pharmacy by following procedures, rules, regulations, professional practice requirements, and patient confidentiality laws.
Contribute to team efforts by completing related tasks and other duties as assigned.
Conduct job responsibilities in accordance with the Company Code of Business Conduct and Ethics, company policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.