Pharmacy Intake Manager

Onco360•Woodridge, IL

1d•Hybrid

About The Position

Onco360 is seeking a full-time Pharmacy Intake Manager for its pharmacy in Woodridge, Illinois. The role works Monday through Friday from 10:30 a.m. to 7:00 p.m. CT. Candidates must live within commuting distance of the pharmacy. Remote work may be possible after initial on-site training. The Pharmacy Intake Manager oversees incoming patient- and prescription-related communications, including the main fax server and electronic prescription queue, patient-profile setup, creation of new drug orders, and refill prescription requests. The role requires advanced program and working knowledge of prescription data entry and prescription-related processes. It also provides quality control through routine reviews of patient profiles and team members’ orders, order-processing accuracy, and operational processes. The manager leads and develops intake staff, manages workflow and productivity, ensures adherence to policies and procedures, and identifies opportunities to improve intake processes. The role supports the Director of Pharmacy Operations in daily pharmacy operations and implementation of procedures to ensure accurate, timely, high-quality pharmacy services. Salary starts at $81,000.

Requirements

High school diploma or GED.
Licensed or registered pharmacy technician, as required by state law.
Previous experience in a pharmacy.
Nationally Certified Pharmacy Technician.
Associate degree, bachelor’s degree, or equivalent experience.
At least 5 years of experience in a pharmacy setting.
At least 1 year of supervisory experience.
Excellent interpersonal skills and ability to work with all levels of management and staff.
Extensive knowledge of pharmacy terminology and processes, including sig codes, Roman numerals, and brand and generic medication names.
Advanced typing, math, and analytical skills.
Independent worker with good interpersonal skills and excellent verbal and written communication skills.
Ability to work independently and efficiently to meet deadlines, and to be flexible.
Detail-oriented with strong time-management skills and leadership ability.

Nice To Haves

Advanced Certified Pharmacy Technician.
Master’s degree or equivalent experience.
Seven or more years of experience in healthcare and/or pharmacy, including three or more years in a management role.
Specialty pharmacy or related experience.
Knowledge of specialty pharmacy operations.
Leadership skills and independent decision-making ability.
Ability to conduct research and be resourceful and self-reliant.
Excellent communication skills and a drive to learn.
Certified Pharmacy Technician-Advanced Behavior.

Responsibilities

Supervise intake staff and foster a positive working environment, teamwork, and employee retention.
Communicate effectively across pharmacy and corporate teams and with patients, and resolve issues.
Assist the Director of Pharmacy Operations with daily pharmacy operations and implementation of procedures.
Support recruiting, hiring, orientation, development, and training of associates.
Evaluate, coach, and use performance-management practices to motivate intake staff and set expectations.
Work with management to draft and deliver corrective action plans and disciplinary action when needed.
Manage and report on vertical team activity, daily workflow, Pulse reporting, and productivity trends.
Monitor and validate adherence to intake policies and procedures, auditing as needed to ensure productivity and performance goals, intake accuracy, TTFF, and operational SLAs are met.
Review Gold Standard Initiative processes and workflow queues to identify intake-process improvements, coordinating proposed changes with the Director of Pharmacy Operations for approval and rollout.
Manage daily audit reports to ensure patient profiles and orders are correctly established based on pharmacy licenses, drug access, and other requirements.
Perform intake and prescription refill-request functions and resolve escalations involving difficult cases.
Provide thorough, accurate, and timely responses to intake-information requests and ensure the intake team does the same.
Implement and follow up on intake-process changes and updates with the intake team, offshore team, and key stakeholders.
Work with the Director of Pharmacy Operations on other responsibilities, projects, implementations, and initiatives as needed.
Maintain a safe and clean pharmacy and comply with procedures, rules, regulations, professional practice standards, and patient-confidentiality laws.
Contribute to team efforts by completing related tasks and other assigned duties.
Conduct job responsibilities in accordance with the Company’s Code of Business Conduct and Ethics, policies and procedures, Corporate Compliance Agreement, applicable laws, and professional standards.