Pharmacy Graduate Intern (Non-US Education)

Walgreens•La Crosse, WI

11d

About The Position

Engages in post-graduate pharmacy activities under the direct supervision of a licensed pharmacist to fulfill State Board of Pharmacy requirements. Provides pharmacy consulting services to customers, including guidance on effective medication use and drug interactions, and offers preventive healthcare services such as immunizations. Helps ensure prescribed medications are properly compounded, dispensed, reviewed, and verified in accordance with regulatory guidelines and company policies and procedures. Supports pharmacy workflow and assists the Pharmacy Manager with financial performance, inventory management, and customer experience. The role serves customers and patients, resolves concerns, and promotes a positive and distinctive customer experience. It supports patient consultations, medication management, drug therapy reviews, immunizations, and other retail, clinical, or wellness services. The intern performs pharmacy operations under pharmacist supervision, including counseling, compounding, drug therapy reviews, verification, medication management, and dispensing as workload requires. The role also supports regulatory compliance, prescription insurance processing, pharmacy systems, inventory and asset protection, community outreach, and coordination with medical providers and pharmacy operations. The intern assists the Pharmacy Manager with staff hiring, training, coaching, feedback, teamwork, and employee development. The position requires maintaining current pharmacy and healthcare knowledge, completing required certifications and training, pursuing professional development, and communicating relevant health and wellness information to pharmacy staff.

Requirements

Bachelor's degree in Pharmacy from an accredited university outside the United States.
Foreign Pharmacist Graduate Equivalency Certificate (FPGEC).
Intern permit or certificate issued by the respective Board of Pharmacy, if required.
Willingness to obtain pharmacist licensure from the respective Board of Pharmacy in the states within the district within 45 days of completing intern hours.
Certified Immunizer or willingness to become an immunizer within 90 days of hire.

Responsibilities

Engage customers and patients, offer assistance, resolve issues, and provide a positive customer experience.
Anticipate customer needs, build relationships with valuable customers, and promote healthcare services including consultations, medication management, drug therapy reviews, immunizations, flu shots, and diabetes awareness.
Participate in community events and outreach activities as requested, promoting pharmacy services and growth opportunities.
Under the direct supervision of a licensed pharmacist, counsel patients on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers as needed.
Perform pharmacy tasks including compounding, drug therapy reviews, verification, medication management, and accurate dispensing when workload requires.
Help ensure the pharmacy operates in accordance with regulations, company policies, and standards.
Assist the Pharmacy Manager in establishing efficient pharmacy workflows, assigning roles, coordinating activities, and soliciting employee suggestions.
Perform pharmacy opening, closing, and shift-change duties.
Apply Good Faith Dispensing policy elements and comply with applicable state and federal controlled-substance laws when filling prescriptions.
Maintain knowledge of pharmacy information technology, including Intercom Plus, registers, automation, and StoreNET; support system use and propose or implement productivity enhancements.
Process insurance claims accurately, follow up with insurers and medical providers, participate in third-party audits, and help resolve customer issues and payment rejections.
Contact medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternatives and answer provider questions.
Assist the Pharmacy Manager with analysis of pharmacy financial, customer-service, and operational performance data, asset protection, and inventory management; review KPIs with pharmacy and store leadership.
Develop and maintain relationships with local physicians, nurses, and other healthcare providers.
Partner with Central Pharmacy Operations on customer registration, third-party reviews, and customer issue resolution for Well Experience locations.
In virtual environments, conduct virtual product reviews according to company procedures and guidelines, including use of technician-submitted photographs during the F4 process.
Assist the Pharmacy Manager with staff hiring and training; coach team members, provide constructive feedback, monitor customer service, and foster employee development.
Promote teamwork, set expectations, monitor and recognize progress, and foster a shared vision among team members.
Maintain pharmacy and healthcare knowledge and skills through journals, company publications, communications, and required training.
Pursue professional development, seek constructive feedback, and use the Pharmacy Manager and Store Manager as mentors and coaches.
Communicate relevant corporate health and wellness service or strategy information to pharmacy staff.