Pharmacy Enrollment Coordinator
About The Position
The Pharmacy Enrollment Coordinator manages patient referrals and program enrollment, gathers required intake information, and ensures medication lists are accurate to support timely medication delivery. The role serves as a liaison among patients, family members, caregivers, home health nurses, facility staff, prescribers, and the pharmacy team to facilitate a smooth enrollment process and positive patient experience. The ideal candidate is patient, empathetic, detail-oriented, and an effective communicator who can manage multiple priorities while providing exceptional customer service. The schedule is Monday through Friday, 9:00 a.m. to 5:30 p.m. Remote work requires reliable high-speed internet and a quiet, HIPAA-compliant environment suitable for handling confidential patient information. The employee must follow company policies on patient privacy, information security, and remote work practices.
Requirements
- Excellent verbal and written communication skills, including the ability to explain program information clearly and patiently.
- Strong commitment to exceptional customer service and ability to build positive relationships with patients, families, and healthcare professionals.
- Ability to collaborate effectively with clinicians, pharmacy personnel, leadership, and administrative staff.
- Strong organizational skills and attention to detail, with the ability to manage multiple priorities while meeting deadlines and/or quotas.
- Effective problem-solving skills, adaptability, and professionalism when navigating complex situations.
- Commitment to accurate documentation, patient confidentiality, and compliance with HIPAA and company policies.
- Reliable high-speed internet connection and a quiet, HIPAA-compliant remote work environment suitable for handling confidential patient information.
- Ability to follow company policies regarding patient privacy, information security, and remote work practices.
Nice To Haves
- Nationally Certified Pharmacy Technician (CPhT) certification is preferred but not required.
Responsibilities
- Follow up on patient referrals received electronically, by phone, or through other channels.
- Explain the program to patients, family members, caregivers, and healthcare providers and facilitate enrollment.
- Obtain required patient intake information and coordinate enrollment from initial referral through completion.
- Coordinate with patients, family members, home health nurses, facility staff, and prescribers to keep medication lists accurate and up to date.
- Communicate medication discrepancies, changes, and outstanding information to the appropriate prescriber or pharmacy team member for resolution.
- Liaise between patients, stakeholders, and the pharmacy team to coordinate medication needs and deliveries.
- Address patient and caregiver inquiries, provide program-specific information, and follow up promptly to promote patient satisfaction.
- Maintain accurate and timely records of patient interactions, referral activity, enrollment status, and intake information in designated systems.
- Identify enrollment barriers, proactively resolve issues, and communicate updates to appropriate team members.
- Perform other duties and special projects as assigned by management to support branch operations and program success.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
