Pharmacy Department Manager

Hy-Vee, Inc.•Fairfield, IA

About The Position

The Pharmacy Department Manager is responsible for the overall operation of the pharmacy department, driving prescription count, patient count, and profitability while delivering exceptional customer service and maintaining a strong professional image in the community. The role leads and develops the pharmacy team, ensures compliance with federal and state regulations, and implements cost-effective business practices that support long-term growth. The manager supervises pharmacy operations and staff, oversees inventory and regulatory compliance, manages referrals and nursing home accounts, and resolves customer concerns. The position also supports prescription growth and sales through customer counseling and promotional programs, while maintaining the confidentiality of patient medical information.

Requirements

Graduate of an accredited pharmacy school.
Current Board of Pharmacy license.
Progressively responsible experience in pharmacy and pharmacy-practice computer applications.
More than one year of related work experience.
Effective oral and written communication with customers, staff, healthcare colleagues, and regulatory agencies.
Excellent interpersonal skills, particularly in healthcare settings.
In-depth knowledge of pharmacy computer applications, including PIS, order management, automated dispensing, CPOE, IV compounders, packagers, barcode applications, and supply chain solutions.
Strong supervisory, coaching, leadership, and problem-solving skills.
Discretion and integrity in handling confidential patient health information.

Nice To Haves

Pharm.D. degree preferred.

Responsibilities

Supervise pharmacy operations, accurate prescription filling, and courteous, efficient customer service.
Improve prescription sales, profit, patient count, and the pharmacy’s professional image through operational leadership.
Supervise and develop pharmacy staff through orientation, training, PTCB certification support, objective setting, and constructive discipline; build morale, motivation, and loyalty.
Manage referrals submitted by Hy-Vee retail pharmacy locations and coordinate with retail pharmacists as needed.
Recruit and hire pharmacy personnel; manage budgeted payroll and scheduling, minimize overtime, and improve labor cost per prescription.
Recommend and coordinate pharmacy sales and promotional programs.
Recommend loss-prevention procedures and ensure internal controls are implemented.
Conduct scheduled inventories, check pharmacy security procedures, and perform mini audits.
Oversee pharmacy staff training on the designated point-of-sale system and help resolve questions and problems.
Review pharmacy policies, procedures, and inventory for compliance with federal and state regulations, including DEA and Board of Pharmacy requirements.
Monitor compliance through regular audits and ensure controlled-substance and other required records are maintained and readily available.
Prepare and submit required company, governmental, and regulatory records and reports as authorized.
Recommend and audit inventory levels based on prescription volume, monitor the designated inventory system, and review daily purchases.
Resolve customer complaints concerning service, pricing, personnel, and pharmacy operations.
Build growth and sales by counseling customers on over-the-counter medications and products.
Represent the company through membership and active participation in pharmaceutical professional groups and organizations.
Oversee nursing home accounts and medication delivery.
Maintain the confidentiality of customers’ private medical information in accordance with HIPAA.
Follow Hy-Vee policies, store guidelines, and statutes and regulations related to pharmacy management.
Report to work as scheduled and work the expected number of hours.