Pharmacy Department Manager
About The Position
The Pharmacy Department Manager is responsible for the overall operation of the pharmacy department, driving prescription and patient counts and profitability while delivering exceptional customer service and maintaining a strong professional image in the community. The manager leads and develops the pharmacy team, ensures compliance with federal and state regulations, and implements cost-effective practices that support long-term growth. The role also oversees pharmacy operations, staff development, budgeting and scheduling, inventory, security, audits, customer concerns, nursing home accounts, and medication delivery. The manager maintains the confidentiality of customers’ medical information and adheres to company policies and applicable pharmacy laws and regulations. This position reports to the Store Director, Store Manager, and Assistant Managers of Health Wellness Home, Store Operations, and Perishables. Direct reports include Staff Pharmacists, Pharmacy Technicians, and a Pharmacy Intake/Outbound Coordinator. A graduate degree from an accredited pharmacy school and a current Board of Pharmacy license are required; a Pharm.D. is preferred. More than one year of related work experience is required, along with progressively responsible pharmacy experience and experience with pharmacy computer applications. The work is performed in a pharmacy and store environment, with frequent and prolonged standing and walking. The role may involve occasional exposure to hazardous chemicals or solvents during compounding, including chemotherapy drugs, as well as exposure to bloodborne pathogens and sharps associated with immunizations and pharmacy operations. The anticipated hourly starting wage is $65.00 to $76.40, depending on experience. Employment is contingent on successfully completing a pre-employment drug screen.
Requirements
- Graduate of an accredited pharmacy school.
- Current Board of Pharmacy license.
- Progressively responsible experience in pharmacy and pharmacy-practice computer applications.
- More than one year of related work experience.
- Effective oral and written communication with customers, staff, healthcare colleagues, and regulatory agencies.
- Excellent interpersonal skills, especially in healthcare settings.
- In-depth knowledge of pharmacy computer applications, including PIS, order management, automated dispensing, CPOE, IV compounders, packagers, barcode applications, and supply chain solutions.
- Strong supervisory, coaching, leadership, and problem-solving skills.
- Discretion and integrity when handling confidential patient health information.
- Ability to frequently stand and walk throughout a shift, including extended periods at a pharmacy counter or workstation while verifying and processing prescriptions.
- Ability to verify and dispense prescriptions, counsel patients, and administer immunizations in accordance with state and federal regulations.
- Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning or sanitation duties.
Nice To Haves
- Pharm.D. degree preferred.
Responsibilities
- Supervise pharmacy operations, ensuring accurate prescription filling and courteous, efficient customer service.
- Improve prescription sales, profit, patient count, and the department’s professional image through operational leadership.
- Supervise and develop pharmacy staff through orientation, training, PTCB certification support, objective setting, constructive discipline, and morale-building.
- Manage referrals submitted by Hy-Vee retail pharmacy locations and coordinate with retail pharmacists as needed.
- Recruit and hire pharmacy personnel; manage budgeted payroll and scheduling, minimize overtime, and improve labor cost per prescription.
- Recommend and coordinate pharmacy sales and promotional programs.
- Recommend loss-prevention procedures and ensure internal controls are implemented.
- Conduct scheduled inventories, check security procedures, and perform mini audits.
- Oversee staff training on the designated pharmacy point-of-sale system and help resolve questions and problems.
- Review pharmacy policies, procedures, and inventory for compliance with federal and state regulations, including DEA and Board of Pharmacy requirements.
- Monitor compliance through audits and ensure required records, including controlled-substance records, are maintained and readily available.
- Prepare and submit required company and governmental or regulatory records and reports as authorized.
- Recommend and audit inventory levels based on prescription volume, monitor the designated inventory system, and review daily purchases.
- Resolve customer complaints concerning service, pricing, personnel, and pharmacy operations.
- Build growth and sales by counseling customers on over-the-counter medications and products.
- Represent the company through membership and active participation in pharmaceutical professional groups and organizations.
- Oversee nursing home accounts and medication delivery.
- Protect the confidentiality of customers’ private medical information in accordance with HIPAA.
- Follow Hy-Vee policies, store guidelines, and statutes and regulations pertaining to pharmacy management.
- Report to work as scheduled and work the expected number of hours.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Ph.D. or professional degree
