Pharmacy Department Manager

Hy-Vee • Fairmont, MN

4d • Onsite

About The Position

The Pharmacy Department Manager is responsible for the overall operation of the pharmacy department, including driving prescription and patient counts, profitability, excellent customer service, and a strong professional image in the community. The manager leads and develops the pharmacy team, ensures compliance with federal and state regulations, and implements cost-effective business practices that support long-term growth.

The position oversees pharmacy operations, prescription accuracy and service, staffing and scheduling, inventory, security, internal controls, audits, required records and reports, customer concerns, promotional programs, nursing home accounts, and medication deliveries. It also supports pharmacy staff training and development, manages referrals from Hy-Vee retail pharmacy locations, and helps grow sales by counseling customers on over-the-counter products. The manager maintains the confidentiality of customers’ medical information in accordance with HIPAA and adheres to company policies and applicable laws and regulations.

The role reports to the Store Director, Store Manager, and Assistant Managers of Health Wellness Home, Store Operations, and Perishables. Direct reports include Staff Pharmacists, Pharmacy Technicians, and the Pharmacy Intake/Outbound Coordinator. Work is performed in a pharmacy and store environment, with frequent and prolonged standing and walking. The position may involve exposure to hazardous chemicals or solvents, including chemotherapy drugs, and to bloodborne pathogens and sharps. Safety training is provided.

Requirements

• Graduate of an accredited pharmacy school.
• Current Board of Pharmacy license.
• Progressively responsible experience in pharmacy and pharmacy-practice computer applications.
• More than one year of related work experience.
• Communicate effectively, orally and in writing, with customers, staff, healthcare colleagues, and regulatory agencies.
• Demonstrate excellent interpersonal skills, especially in healthcare settings.
• Apply in-depth knowledge of pharmacy computer applications, including PIS, order management, automated dispensing, CPOE, IV compounders, packagers, bar-code applications, and supply chain solutions.
• Demonstrate supervisory, coaching, and problem-solving skills to lead and develop a team.
• Maintain discretion and integrity when handling confidential patient health information.
• Frequently stand and walk throughout a shift, including extended periods at a pharmacy counter or workstation.
• Be able to verify and dispense prescriptions, counsel patients, and administer immunizations in accordance with state and federal regulations.
• Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.
• Complete a pre-employment drug screen.

Nice To Haves

• Pharm.D. degree preferred.

Responsibilities

• Supervise pharmacy department operations and ensure accurate prescription filling and courteous, efficient customer service.
• Improve prescription sales, profit, patient count, and the pharmacy’s professional image through operational leadership.
• Supervise and develop pharmacy staff through orientation, training, PTCB certification support, objective setting, and constructive discipline.
• Manage referrals submitted by Hy-Vee retail pharmacy locations and coordinate with retail pharmacists as needed.
• Recruit and hire pharmacy personnel; manage payroll and scheduling, minimize overtime, and improve labor cost per prescription.
• Recommend and coordinate pharmacy sales and promotional programs.
• Analyze loss-prevention procedures and ensure proper implementation of internal controls.
• Conduct scheduled inventories, check pharmacy security procedures, and perform mini audits.
• Oversee staff training on the designated pharmacy point-of-sale system and help resolve questions and problems.
• Review pharmacy policies, procedures, and inventory for compliance with federal and state pharmacy regulations, including DEA and Board of Pharmacy requirements.
• Monitor compliance through regular audits and verify required records, including controlled substance records, are maintained and available.
• Prepare and submit required company and governmental or regulatory records and reports as authorized.
• Recommend and audit inventory levels based on prescription volume, monitor the inventory system, and review daily purchases.
• Resolve customer complaints about service, pricing, personnel, and pharmacy operations.
• Build growth and sales by counseling customers on over-the-counter medications and products.
• Represent the company through membership and active participation in pharmaceutical professional groups and organizations.
• Oversee nursing home accounts and medication deliveries.
• Maintain confidentiality of customers’ private medical information in accordance with HIPAA.
• Follow Hy-Vee policies, store guidelines, and applicable statutes and regulations related to pharmacy management.
• Report to work as scheduled and work the expected number of hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager