Pharmacy Department Manager - Salary

Hy-Vee • Shakopee, MN

9d • Onsite

About The Position

The Pharmacy Department Manager is responsible for the overall operation of the pharmacy department, including driving prescription and patient counts and profitability while delivering exceptional customer service and maintaining a strong professional image in the community. The manager leads and develops the pharmacy team, ensures compliance with federal and state regulations, and implements cost-effective business practices that support long-term growth.

The position supervises pharmacy operations and staff, manages recruiting, training, scheduling, payroll, inventory, audits, and loss prevention, and coordinates referrals, promotions, nursing home accounts, and medication deliveries. It also involves resolving customer complaints, counseling customers on over-the-counter products, maintaining confidential patient information in accordance with HIPAA, and preparing required company and regulatory reports.

The role reports to the Store Director, Store Manager, and Assistant Managers of Health Wellness Home, Store Operations, and Perishables. Direct reports include Staff Pharmacists, Pharmacy Technicians, and the Pharmacy Intake/Outbound Coordinator. Work takes place in a pharmacy and store environment, with frequent and prolonged standing and walking and occasional exposure to hazardous chemicals or solvents, including chemotherapy drugs. The pharmacy handles and prepares hazardous drugs; training is provided to support a safe work environment. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

• Graduate of an accredited pharmacy school.
• Current Board of Pharmacy license.
• Progressively responsible experience in pharmacy and pharmacy-practice computer applications.
• More than one year of related work experience.
• Effective oral and written communication with customers, staff, healthcare colleagues, and regulatory agencies.
• Excellent interpersonal skills, especially in healthcare settings.
• In-depth knowledge of pharmacy computer applications, including PIS, order management, automated dispensing, CPOE, IV compounders, packagers, barcode applications, and supply chain solutions.
• Strong supervisory, coaching, leadership, and problem-solving skills.
• Discretion and integrity in handling confidential patient health information.
• Ability to frequently stand and walk throughout a shift, including extended periods at a pharmacy counter or workstation.
• Ability to verify and dispense prescriptions, counsel patients, and administer immunizations in accordance with state and federal regulations.
• Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning or sanitation duties.
• Successful completion of a pre-employment drug screen.

Nice To Haves

• Pharm.D. degree preferred.

Responsibilities

• Supervise pharmacy operations and ensure accurate prescription filling and courteous, efficient customer service.
• Improve prescription sales, profit, patient count, and the pharmacy’s professional image through operational leadership.
• Supervise and develop pharmacy staff through orientation, training, PTCB certification support, objective setting, and constructive discipline.
• Manage referrals submitted by Hy-Vee retail pharmacy locations and coordinate with retail pharmacists as needed.
• Recruit and hire pharmacy personnel; manage budgeted payroll and scheduling, minimize overtime, and improve labor cost per prescription.
• Recommend and coordinate pharmacy sales and promotional programs.
• Analyze and recommend loss prevention procedures and ensure internal controls are properly implemented.
• Conduct scheduled inventories, check pharmacy security procedures, and perform mini audits.
• Oversee staff training on the designated pharmacy point-of-sale system and help resolve questions and problems.
• Review pharmacy policies, procedures, and inventory for compliance with federal and state regulations, including DEA and Board of Pharmacy requirements.
• Monitor compliance through regular audits and ensure required records, including controlled substance records, are maintained and readily available.
• Prepare and submit required records and reports for the company and authorized governmental or regulatory authorities.
• Recommend and audit inventory levels based on prescription volume, monitor the inventory system, and review daily purchases.
• Resolve customer complaints involving service, pricing, personnel, and other aspects of pharmacy operations.
• Build growth and sales by counseling customers on over-the-counter medications and products.
• Represent the company through membership and active participation in pharmaceutical professional groups and organizations.
• Oversee nursing home accounts and medication delivery.
• Maintain confidentiality of customers’ private medical information in accordance with HIPAA.
• Follow Hy-Vee policies, store guidelines, and statutes and regulations pertaining to pharmacy management.
• Report to work when scheduled and work the expected number of hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager