Pharmacy Department Manager - Salary
About The Position
The Pharmacy Department Manager is responsible for the overall operation of the pharmacy department, driving prescription count, patient count, and profitability while delivering exceptional customer service and maintaining a strong professional image in the community. The manager leads and develops the pharmacy team, ensures compliance with federal and state regulations, and implements cost-effective business practices that support long-term departmental growth. The role includes supervising pharmacy operations and staff, managing hiring, payroll, scheduling, inventories, referrals, promotions, loss prevention, internal controls, and regulatory records. The manager also resolves customer complaints, supports sales by counseling customers on OTC products, oversees nursing home accounts and medication deliveries, and represents the company in professional pharmacy organizations. The position reports to the Store Director, Store Manager, and the Assistant Managers of Health Wellness Home, Store Operations, and Perishables, and directly supervises staff pharmacists, pharmacy technicians, and the pharmacy intake/outbound coordinator. The position requires a graduate of an accredited pharmacy school and a current Board of Pharmacy license. A Pharm.D. degree is preferred. Candidates must have progressively responsible pharmacy experience and experience with pharmacy computer applications, with over one year of related work experience required. Work takes place in a pharmacy and store environment and involves frequent standing and walking, occasional exposure to hazardous chemicals or solvents during compounding, and potential exposure to hazardous drugs. The anticipated annual starting wage is $124,800 to $146,640, depending on experience. Employment is contingent upon successful completion of a pre-employment drug screen.
Requirements
- Graduate of an accredited pharmacy school.
- Current Board of Pharmacy license.
- Progressively responsible experience in pharmacy and pharmacy-practice computer applications.
- Over one year of related work experience.
- Ability to communicate effectively orally and in writing with customers, staff, healthcare colleagues, and regulatory agencies.
- Excellent interpersonal skills, especially in healthcare settings.
- In-depth knowledge of pharmacy computer applications, including PIS, order management, automated dispensing, CPOE, IV compounders, packagers, bar code applications, and supply chain solutions.
- Strong supervisory, coaching, leadership, and problem-solving skills.
- Ability to handle confidential patient health information with discretion and integrity.
- Ability to frequently stand and walk throughout a shift, including extended periods at a pharmacy counter or workstation.
- Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.
Nice To Haves
- Pharm.D. degree preferred.
Responsibilities
- Supervise pharmacy department operations and ensure accurate prescription filling and courteous, efficient customer service.
- Improve prescription sales, profit, patient count, and the pharmacy's professional image through operational leadership.
- Supervise and develop pharmacy staff through orientation, training, PTCB certification support, objective setting, and constructive discipline; build morale, motivation, and loyalty.
- Manage referrals submitted by Hy-Vee retail pharmacy locations and coordinate with retail pharmacists as needed.
- Recruit and hire pharmacy personnel; manage budgeted payroll and scheduling, minimize overtime, and improve labor cost per prescription.
- Recommend and coordinate pharmacy sales and promotional programs.
- Analyze and recommend loss prevention procedures and ensure internal controls are implemented.
- Conduct scheduled inventories, check pharmacy security procedures, and perform mini audits.
- Oversee staff training on the designated pharmacy point of sale system and help resolve questions and problems.
- Review pharmacy policies, procedures, and inventory for compliance with federal and state pharmacy regulations, including DEA and Board of Pharmacy requirements.
- Monitor compliance through regular audits and verify that proper records, including controlled substance records, are maintained and readily available.
- Prepare and submit required records and reports for the company and governmental or regulatory authorities as authorized.
- Recommend and audit inventory levels based on prescription volume, monitor the designated inventory system, and review daily purchases.
- Resolve customer complaints regarding service, pricing, personnel, and pharmacy operations.
- Build growth and sales by counseling customers on OTC medications and products.
- Represent the company through membership and active participation in pharmaceutical professional groups and organizations.
- Oversee nursing home accounts and medication delivery.
- Protect the confidentiality of customers' private medical information in accordance with HIPAA.
- Follow Hy-Vee policies, store guidelines, and statutes and regulations pertaining to pharmacy management.
- Report to work as scheduled and work the expected number of hours.
- Verify, dispense, and counsel patients on prescriptions and administer immunizations in accordance with applicable regulations.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Ph.D. or professional degree
