Pharmacy Department Manager

Hy-Vee•Jefferson City, MO

20h

About The Position

The Pharmacy Department Manager is responsible for the overall operation of the pharmacy department, driving prescription and patient counts and profitability while providing exceptional customer service and maintaining a strong professional image in the community. The manager leads and develops the pharmacy team, ensures compliance with federal and state regulations, and implements cost-effective practices that support long-term departmental growth. The role includes managing pharmacy operations, personnel, scheduling, budgets, inventory, referrals, nursing home accounts, medication delivery, customer concerns, and required records and reports. The manager also supports patient care through counseling on over-the-counter medications and products, oversees staff training, and maintains the confidentiality of patient information in accordance with HIPAA. This position is performed in a pharmacy and store environment, with frequent and prolonged standing and walking. Occasional exposure to hazardous chemicals or solvents may occur during compounding, including exposure to hazardous drugs such as chemotherapy drugs. Safety training is provided, and following pharmacy policies and procedures is essential to minimizing risk.

Requirements

Graduate of an accredited pharmacy school.
Current Board of Pharmacy license.
Progressively responsible experience in pharmacy and pharmacy-practice computer applications.
More than one year of related work experience.
Communicate effectively orally and in writing with customers, staff, healthcare colleagues, and regulatory agencies.
Demonstrate excellent interpersonal skills, particularly in healthcare settings.
Apply in-depth knowledge of pharmacy computer applications, including PIS, order management, automated dispensing, CPOE, IV compounders, packagers, bar code applications, and supply chain solutions.
Demonstrate supervisory, coaching, and problem-solving skills to lead and develop a team.
Maintain discretion and integrity when handling confidential patient health information.
Ability to frequently stand and walk throughout a shift, including extended periods at a pharmacy counter or workstation.
Ability to verify and dispense prescriptions, counsel patients, and administer immunizations in accordance with state and federal regulations.
Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.

Nice To Haves

Pharm.D. degree preferred.

Responsibilities

Supervise pharmacy operations to ensure accurate prescription filling and courteous, efficient customer service.
Improve prescription sales, profit, patient count, and the pharmacy’s professional image through operational leadership.
Supervise, train, and develop pharmacy staff, including providing orientation, supporting PTCB certification, setting objectives, and administering constructive discipline.
Manage referrals from Hy-Vee retail pharmacy locations and coordinate with retail pharmacists as needed.
Recruit and hire pharmacy personnel; manage payroll and scheduling, minimize overtime, and improve labor cost per prescription.
Recommend and coordinate pharmacy sales and promotional programs.
Recommend loss-prevention procedures and ensure internal controls are implemented.
Conduct scheduled inventories, review pharmacy security procedures, and perform mini audits.
Oversee staff training on the designated pharmacy point-of-sale system and help resolve questions and problems.
Review pharmacy policies, procedures, and inventory for compliance with federal and state regulations, including DEA and Board of Pharmacy requirements.
Monitor compliance through regular audits and ensure required records, including controlled-substance records, are maintained and readily available.
Prepare and submit required company and governmental or regulatory records and reports as authorized.
Recommend and audit inventory levels based on prescription volume, monitor the designated inventory system, and review daily purchases.
Resolve customer complaints about service, pricing, personnel, and other aspects of pharmacy operations.
Build growth and sales by counseling customers on over-the-counter medications and products.
Represent the company through membership and active participation in pharmaceutical professional groups and organizations.
Oversee nursing home accounts and medication delivery.
Protect the confidentiality of customers’ private medical information in accordance with HIPAA.
Follow Hy-Vee policies, store guidelines, and applicable statutes and regulations governing pharmacy management.
Report to work as scheduled and work the expected number of hours.