Pharmacy Department Manager

Hy-Vee • Fairfield, IA

6d • Onsite

About The Position

The Pharmacy Department Manager is responsible for the overall operation of the pharmacy department, driving prescription and patient counts and profitability while delivering exceptional customer service and maintaining a strong professional image in the community. The manager leads and develops the pharmacy team, ensures compliance with federal and state regulations, and implements cost-effective business practices that support the department’s long-term growth.

This role requires a licensed pharmacist with leadership skills and a commitment to patient care. The manager supervises pharmacy operations and staff, manages staffing and budgets, oversees inventory and regulatory compliance, handles customer concerns, and supports business growth and professional engagement.

Requirements

• Graduate of an accredited pharmacy school.
• Current Board of Pharmacy license.
• Progressively responsible experience in pharmacy and computer applications of pharmacy practice.
• More than one year of related work experience.
• Ability to communicate effectively orally and in writing with customers, staff, healthcare colleagues, and regulatory agencies.
• Excellent interpersonal skills, especially in healthcare settings.
• In-depth knowledge of pharmacy computer applications, including PIS, order management, automated dispensing, CPOE, IV compounders, packagers, barcode applications, and supply chain solutions.
• Strong supervisory, coaching, and problem-solving skills to lead and develop a team.
• Discretion and integrity when handling confidential patient health information.
• Ability to frequently stand and walk throughout a shift, including extended periods at a pharmacy counter or workstation.
• Ability to verify and dispense prescriptions, counsel patients, and administer immunizations in accordance with state and federal regulations.
• Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.

Nice To Haves

• Pharm.D. degree preferred.

Responsibilities

• Supervise pharmacy operations to ensure accurate prescription filling and courteous, efficient customer service.
• Improve prescription sales, profit, patient count, and the department’s professional image through operational leadership.
• Supervise and develop pharmacy staff through orientation, training, PTCB certification support, objective setting, and constructive discipline, while building morale and motivation.
• Manage referrals submitted by Hy-Vee retail pharmacy locations and coordinate with retail pharmacists as needed.
• Recruit and hire pharmacy personnel, manage budgeted payroll and scheduling, minimize overtime, and improve labor cost per prescription.
• Recommend and coordinate pharmacy sales and promotional programs.
• Analyze and recommend loss-prevention procedures and ensure proper implementation of internal controls.
• Conduct scheduled inventories, check pharmacy security procedures, and perform mini audits.
• Oversee staff training on the designated pharmacy point-of-sale system and help resolve questions and problems.
• Review pharmacy policies, procedures, and inventory for compliance with federal and state regulations, including DEA and Board of Pharmacy requirements.
• Monitor compliance through regular audits and verify that required records, including controlled-substance records, are maintained and readily available.
• Prepare and submit required records and reports for the company and governmental or regulatory authorities as authorized.
• Recommend and audit inventory levels based on prescription volume, monitor the designated inventory system, and review daily purchases.
• Resolve customer complaints involving service, pricing, personnel, and other aspects of pharmacy operations.
• Build growth and sales by counseling customers on over-the-counter medications and products.
• Represent the company through membership and active participation in pharmaceutical professional groups and organizations.
• Oversee nursing home accounts and medication delivery.
• Maintain confidentiality of customers’ private medical information in accordance with HIPAA.
• Follow Hy-Vee policies, store guidelines, and applicable statutes and regulations for pharmacy management.
• Report to work as scheduled and work the expected number of hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager