Pharmacy Department Manager

Hy-Vee, Inc. • Jefferson City, MO

1d

About The Position

The Pharmacy Department Manager is responsible for the overall operation of the pharmacy department, including driving prescription and patient counts, profitability, and exceptional customer service while maintaining a strong professional image in the community. The manager leads and develops the pharmacy team, ensures compliance with federal and state regulations, and implements cost-effective practices that support the department’s growth.

The role includes supervising pharmacy operations, staff, inventory, budgets, scheduling, audits, regulatory records, and customer service. It also involves supporting prescription and sales growth, managing referrals and nursing home accounts, and protecting customers’ confidential medical information. The position reports to the Store Director, Store Manager, and Assistant Managers of Health Wellness Home, Store Operations, and Perishables.

Requirements

• Graduate of an accredited pharmacy school.
• Current Board of Pharmacy license.
• Progressively responsible experience in pharmacy and pharmacy-practice computer applications.
• Over one year of related work experience.
• Effective oral and written communication with customers, staff, healthcare colleagues, and regulatory agencies.
• Excellent interpersonal skills, especially in healthcare settings.
• In-depth knowledge of pharmacy computer applications, including PIS, order management, automated dispensing, CPOE, IV compounders, packagers, barcode applications, and supply-chain solutions.
• Strong supervisory, coaching, leadership, and problem-solving skills.
• Discretion and integrity when handling confidential patient health information.
• Ability to frequently stand and walk throughout a shift, including extended periods at a pharmacy counter or workstation.
• Ability to verify and dispense prescriptions, counsel patients, and administer immunizations in accordance with state and federal regulations.
• Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.

Nice To Haves

• Pharm.D. degree.

Responsibilities

• Supervise pharmacy operations to ensure prescriptions are filled accurately and customers receive courteous, efficient service.
• Improve prescription sales, profit, patient count, and the pharmacy’s professional image through operational leadership.
• Supervise, train, and develop pharmacy staff, including orientation, PTCB certification support, objective setting, and constructive discipline.
• Manage referrals submitted by Hy-Vee retail pharmacy locations and coordinate with retail pharmacists as needed.
• Recruit and hire pharmacy personnel; manage payroll and scheduling, minimize overtime, and improve labor cost per prescription.
• Recommend and coordinate pharmacy sales and promotional programs.
• Recommend and implement loss-prevention procedures and internal controls.
• Conduct scheduled inventories, check security procedures, and perform mini audits.
• Oversee staff training on the pharmacy point-of-sale system and help resolve questions and problems.
• Review pharmacy policies, procedures, and inventory for compliance with federal and state regulations, including DEA and Board of Pharmacy requirements.
• Monitor compliance through regular audits and ensure controlled-substance records are maintained and readily available.
• Prepare and submit required company and governmental or regulatory records and reports as authorized.
• Recommend and audit inventory levels based on prescription volume, monitor the inventory system, and review daily purchases.
• Resolve customer complaints involving service, pricing, personnel, and pharmacy operations.
• Build growth and sales by counseling customers on over-the-counter medications and products.
• Represent the company through membership and active participation in pharmaceutical professional groups and organizations.
• Oversee nursing home accounts and medication delivery.
• Maintain the confidentiality of customers’ private medical information in accordance with HIPAA.
• Follow Hy-Vee policies, store guidelines, and statutes and regulations pertaining to pharmacy management.
• Report to work as scheduled and work the expected number of hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Ph.D. or professional degree